QQ about Outlook Express/email accounts/multiple PCs

[TraceyHand]

We have Nik's (business, Jesters) email account set up on both computers...
Usually, I filter (the junk and answerable queries out of) his emails on the PC and put everything else in his own folder so he doesn't have to scour the inbox every evening.
I have the email account (in OE) set to "leave a copy on the server" and "remove from server when deleted from deleted items"

HOWEVER, I am noticing that many of his emails for that account (the only account set up on the laptop) aren't being downloaded on the laptop (some are, some aren't) and I'm not sure why that would be when, in theory, EVERYthing should be unless I've deleted it as spam (rare on his account)

I wonder, could the action of moving it out of the inbox and into his own folder be triggering it to delete from the server?

It's a "catch all" email account so I can't see that the prefix should make any difference (only really use sales@ and nick@ and from what I can tell both *have* downloaded onto the laptop sometimes)

Any ideas what the problem could be otherwise?
Cheers!
Tracey

[Duncan Rounding]

When he downloads then I assume his client is set to NOT leave a copy on the server - so when you delete from the delete folder the mail references are wrong and the incorrect mail gets deleted. What you could try is to forward by mail rule only what you want to another mailbox for him. Managing the mailbox from two clients doesn't seem to work in synch.

I believe that newer mail gets a higher number but when anything is deleted or removed from the server the numbers change so when you delete from the deleted folder the referenced mail you think you are deleting is in fact now a different mail message.

Duncan R

[jont]

It's a long time since I used OE but isn't that the way it should work? You download a message and leave a copy on the server... at the next download OE syncs with the server and if it sees a copy of the message on your local machine it will not download again ... if you delete locally it is then deleted from thye server.

I am guessing if you have created your own folder in OE called "Jesters" etc then this is not a standard folder that is syncing with the server - hence it thinks it has been deleted locally and so removes from the server also.

As Duncan suggests, if you really need to retain a copy on the server set up a mail rule on the server to copy all mail to a save @ jester account which you can then purge / save etc at your own will. This is probably a better way to handle it to prevent duplicate replies to the same email