Employees & Mobile Phones

[Blonde brain]

I was in a leading high street bank this morning and the teller had a mobile phone beside her on the counter, which I thought was odd. What I didn't expect was it to ring and then for her to answer it without a moment of embarrassment or regard for me the customer! I was furious. I hear the conversation very clearly and she was organizing with her husband when the taxi should pick them up for their meal tonight!!

I made it clear i was cross and she made it clear she was not in the slightest bit bothered.

I really think this issue just highlights the type of employee you have.
A good employee won't take the micky, where a bad one will.
The phone is merely the tool to reveal his behaviour.

Have clear, fair rules, with a clear disciplinary route should they break them.
Make it part of new employees contracts
and play by the rules yourself.

[Duncan Allan]

Reminds me of the Nationwide ad running at the moment when the staff can't be bothered.

A serious complaint to the branch manager and the head office is called for enquiring what their policy is for mobile phone use for counter staff.

For a bank I would think it a serious issue given the security implications and fraud that could be gained through indiscriminate and unregulated use!


duncan