I don't know if this is coincidence, but twice in the last month we've had orders placed but aborted at the payment screen- after the confirmation e-mail is sent to the customer but before card details are entered. Within 24 hours we've seen a huge increase in "returned mail, user unknown" or similar automatic e-mail responses from mailservers- several hundred percent increases in both cases. It seems to me that someone is getting a valid e-mail address from the site and using it to spoof e-mails, both times offering cheap software.
I assume there's no easy way to prevent this, but I do find it really annoying as I have to deal with a couple of hundred dodgy e-mails every morning, amongst which are some valuable ones. If anyone's got any ideas of how to limit these spoofs I'd welcome them....
Cheers,
Ben
I assume there's no easy way to prevent this, but I do find it really annoying as I have to deal with a couple of hundred dodgy e-mails every morning, amongst which are some valuable ones. If anyone's got any ideas of how to limit these spoofs I'd welcome them....
Cheers,
Ben
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