We always pay our BT bills at the end of the calendar month that they arrive. Last quarter they've deemed that to be `late`, and have horsed a late payment charge on each of our accounts this quarter (phone, fax and broadband access), thats three amounts of ten quid making a thirty quid hit on the last quarter. Just be aware of this guys.
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You know we always lose when it comes to penalties
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They want everyone on Direct Debit (as do a lot of firms these days), and will use all manner of dirty tricks to try and force you into doing things their way.Comment
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Our domestic power bill was followed very rapidly by a red one, then a mildly threatening 'pre-court' one, ostesibly from a debt collection agency.
We paid it at the end of the month as usual, but I guessed the heavy-hand tactics are an attempt to persuade people to go with DD.
AlanComment
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to which point i will explain to them my legal rights and tell them f off about the DD.
by the way it was on the tele a few weeks ago this and there was a lot of criticism going their way...Comment
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For thirty notes its worth a phone call from Mr Grumpy at FHHQ. I'll post my findings later.Comment
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Have to admit I'm a big fan of DD.
I can't be bothered to waste time paying bills.
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Worth getting BT's year end accounts and see how fast it pays its suppliers, bet it's more than 30 daysChris AshdownComment
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Looking into it, its not the first time we've been hit either. In one case the cheque was cleared before the `please pay by` date and they still hit us with the £10 charge, saying they take three days to process the payments after that.
ANYWAY, they're crediting each of our accounts with £10 so I guess it was worth Mr Grumpy calling them.Comment
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