Reaching Sure Solutions Sales...

[shreksbrother]

Couldn't find a better forum to ask this in, but has anyone who has tried recently to reach Sure Solutions sales department had trouble? I've tried several times over the last week to reach them, and finally left a voicemail today. I typically try mid-afternoon EST with no luck. I am ready to order the Business version and a few other things, but I'm getting concerned that maybe their support is as hard to reach as their sales.
Ideas?
Thanks, Adam.

[TraceyHand]

Ideas?

Take it as a sign and go elsewhere?
Just a thought

[shreksbrother]

I just about have. I cannot find another e-commerce company with the features that Actinic offers at a similar price.

[jont]

If you are looking to purchase the software may be worth contacting the UK office as Sure are just the US distributors of the program - I am sure they will be able to help.

[RuralWeb]

You can get a 30 day trial here http://www.actinic.co.uk/referrer/Do...7&nCategory=38

[shreksbrother]

You can get a 30 day trial here http://www.actinic.co.uk/referrer/Do...7&nCategory=38

I've actually downloaded the demo and have done alot of work on the site before purchasing. I do like it. I have a sales question for Sure Solutions, and I'm just not impressed I can't get a hold of them. This is not small money we're talking about to purchase this software.
Since posting this, I've found software called [NAME REMOVED TO PROTECT THE INNOCENT -Thanks Jont] that I'm looking at.
It is a shame that poor customer service has driven me somewhere else.

[jont]

Adam - may be worth editing out the name of the competitors software before the mods pull it - would be a shame to lose the thread so Actinic can see you are having issues with Sure

[Ben]

Hi Adam,

My suggestion would be to contact the Actinic sales team in the UK on +44 1932 358340 or at sales/at/actinic/dot/co/dot/uk. They will be able to facilitate the sale.

[BPJSURF]

Cant reach us?
Shreak, sorry your having troubles reaching us. We have an excellent phone system and we have been getting calls and messages so I am not sure why your having difficulties. There has been people in the office every day. You may want to leave a detailed message so we can return your call if you dont reach a person in the office. Our normal business hours are 9-5 EST. As well we offer 24 hour support on hosting you can reach emergency support here: 732-673-2652 or try contacting me directly:
Brian Johnson
Sure Solutions
877-528-7635 x203

[los_design]

I've actually downloaded the demo and have done alot of work on the site before purchasing. I do like it. I have a sales question for Sure Solutions, and I'm just not impressed I can't get a hold of them. This is not small money we're talking about to purchase this software.
Since posting this, I've found software called [NAME REMOVED TO PROTECT THE INNOCENT -Thanks Jont] that I'm looking at.
It is a shame that poor customer service has driven me somewhere else.

You may also wish to view the partners list on Actinic.

A whole raft of partners there.

Regards