BT Broadband crawling - is it just us?

[fleetwood]

BT Broadband seems to have ground to a snails pace this weekend - both at home and at work- is it just my area, or is anyone else finding this?

This is more than the usual weekend heavy use grind...

[Dave Fisher]

Hi Martin,

Yes I have noticed it seems to be running very slow this weekend. Been with BT now for a couple of years and this weekend is the worst its ever been and has been driving me mad all weekend!

Dave

[george]

Apartently theres a new `porn` filter ComicBloke, then more it sniffs out (pun intended) on your pc, the slower it gets.



Seriously, our (overpriced) 8mb BT connection at work is fine.

[TraceyHand]

hmmm...ours has been dodgy but we were blaming our new (and, so far, very unreliable) router..maybe it's not the hardware to blame?

I did switch back to the old router to test it....for a split second...til I blew it up using the wrong power input

[jont]

Ours has been fine also, but BT do tend to have more localised issues than the other operators.. which is better so long as you are not inside the local issue area.

[bentleybloke]

Our BT 2mb broadband which was adequate has been reduced to a crawl and it keeps connecting and disconnecting.

Tried different (but same model) router and new microfilter into master socket. No change.

Checkout speedtester.bt.com ours was 52kbps, I've told bt that is unacceptable and they acknowledge there is a problem.

[TiggyPig]

Grrrrrrrrr Bloody Bt!

I had to send an email to the CEO of BT to get something done cceo@bt.com ( oops, did I just accidentally give out his email address )

Seems my line was throttled and instead of a 2000 profile, so I could get my full 2mb speed, mine was set at 1000, I wonder how many others are too.

Get on to BT, kick up stink. Why should you pay for Broadband speed and put up with dialup speeds.

Try here for a speedtest, the BT one never seems to work very well:

http://www.speedtest.bbmax.co.uk/

Dont dial up BT support, those overseas guys are about as much use as mudflaps on a tortoise.

Take it to the top!

Also, checkout www.dslzoneuk.co.uk for ratings, Exchange info and LOADS more........

[Mark H]

Whilst it goes without saying that the "residential" BT broadband accounts should offer a decent service, we went down the BT business broadband route for about £7 extra a month. Support is very good and UK based, and based on a very small sample (us, and a mate's office nearby!) performance is signficantly better with the business service, which presumably uses the same equipment and is the same distance from the exchange. We regularly acheive 4-5Mbits, which is more than double that achieved nearby with the residential option.

PS we are in a country area and 3km from the exchange - two years ago we were told that any sort of broadband was not available.

[Jan]

I have business broadband and it's quite frankly rubbish. If I could get a different service I would do so today.

Regards,

[Darren B]

Hmmm i have to say it, but anyone who has brodband through there existing BT line wether it is with AOL, Sky who ever it is still on BT broadband, it is seperated at the exchange or main exchanges in to the relative companies hardware. but it all go's through BT 1st.

Peak traffic periods are the worst cause

D

[Mark H]

As mentioned earlier, it obviously depends where you are with BT - we haven't had a single problem with the business variety, and have been very impressed with the service

[Darren B]

I agree Mark, 2 sites and never a problem, its a bugger i cant get sdsl though

D

[Cheapprices4u]

as darrren says the problem atm is we all hav eto use bt in one was or another

untill more exchanges go unbundled were stuffed

but the copper is still the same from exchange to house, so if thats been poorly maintained over the last 30yrs or so dont matter really

dsl dont like bad copper

[Duncan Rounding]

Leading on from this thread...

The gadget show has an initiative to raise awareness of the 'up to xxMb' speeds advertsied by the ISPs as not being achievable.

This is a gripe of mine. I have the 20Mb servcie from Virgin and can never acheive above 10Mb down (and that's on ftp not http, http is lower at 6Mb), upload is good which is the only reason I keep their top level product.

Does anyone ever achieve these advertised 'up to' speeds?

[Mark H]

A colleague in the same area as us is 0.5km from the exchange and regularly downloads 1mbyte per second with BT, which I think translates into 8mbit, which is the maximum for his package (ie "up to 8mb"). We "only" get 4-5mbit as we are futher away, which was understood when we signed up. Also, we are getting siginificantly more than was estimated by BT using their speed estimator based on your telephone number, so we have no gripes at all.