The only time you shouldn't charge VAT on your goods if you are VAT registered and selling to somebody in the UK is if they give you a VAT exemption certificate.
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We have one product which qualifies for zero-rating VAT, but it can only be sold as such if it's going to an INDIVIDUAL, not a charity or company, or the NHS. We had to get it approved by HMRC which took about 2 months but worth it.
The end-user has to sign a declaration saying they are entitled not to have to pay VAT on the product by reason of disability,and we have to keep that declaration with our VAT records.
It sounds to me as if this "disabled charity" is trying it on big time.
What we do in Actinic, is process the NHS/other orders offline so we can add in the VAT for them.Comment
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