Actinic Resellers

[george]

Daz, I had an idea the other day which would probably help Actinic gain some much needed street cred, but then, I realised it wouldn't work.

I just felt I had to tell someone that. Thats is all.

[RuralWeb]

If you did indeed ask a specific question and you were misinformed then you have rights as the item was mis sold

Very true - the perfect example in actinics case is stock control. If a purchaser was told that actinic had stock control prior to purchase then that would be grounds for miss selling.

I always setup prospective clients with the trial software and let them use that for a few weeks if it does not suit them then they dont buy it from me.

[leehack]

Very true - the perfect example in actinics case is stock control. If a purchaser was told that actinic had stock control prior to purchase then that would be grounds for miss selling.

I think this point is one of the biggest points on deciding whether actinic is OK to use or not, and I agree that bad information in this area should result in an immediate full refund as there is no excuse whatsoever for bad info provided. This is an area I am very careful about and lose a fair amount of builds because of.

There are grey areas though IMO with regards to certain parts of the software, we cannot fully predict how things will be from site to site or even PC to PC, and this is where I believe a software company must join in and help. If you have software that is misperforming and you have designers using and selling your software, i don't think they can be abandoned when something goes wrong. A partnership is just that, through thick and thin.

[george]

It'd be nice to know if Actinic are going to do anything about creating/improving/whatever stock control. Its certainly an area that seems to have been ignored.

[leehack]

I'd agree, the lack of this feature is the single biggest factor why most builds do not go forward with actinic from my perspective. Cat files need adjusting online at point of sale IMO or something along those lines, it is holding the software back.

[jont]

It'd be nice to know if Actinic are going to do anything about creating/improving/whatever stock control. Its certainly an area that seems to have been ignored.

They have :


Settings > Business Settings > Options Stock Monitoring

... tick "Disable Automatic Stock Monitoring"


HTH

[leehack]

They have :


Settings > Business Settings > Options Stock Monitoring

... tick "Disable Automatic Stock Monitoring"


HTH

ROTFLMAO, tittering like a big kid here, nice one, cheers bud.

[pinbrook]

It'd be nice to know if Actinic are going to do anything about creating/improving/whatever stock control. Its certainly an area that seems to have been ignored.

they can't do anything much, its never going to be real time due to no online DB.

You have to go with a plugin solution

[Chris Curness]

This is a very one sided way of looking at the issue IMO,

Sorry I thought when someone asks a question on this forum they wanted an answer.
I gave what I thought was an answer based on my business background not any issue I have with the designer or Actinic.
I have long since given up the idea of a refund but I do feel somewhat sorry for the people in the middle who are left in the dark and find it difficult to answer questions or give accurate time scales.
I originally enquired about upgrading to V8 and was offered V9 and as you cannot just install and use it over V7 I asked the designer who had worked on my site before to carry out the upgrade the result was not acceptable compared to V7….is this the point where I take it on the chin?
Have look around this forum and see how many people have issues with V9, how many admit that Actinic communication is poor, how many do not want to point the finger for fear that your means of support will be reduced?
Sorry guys but the designer admits the support from Actinic is not what it used to be,,,,and I can only go with what I am told.
I have used V7 for the last 3 years and yes there are loads of products on it and over the years I have told hundreds of my contacts/customers that this software cannot be bettered.
Actinic should still have people like me bestowing the virtues of Actinic software not starting to look for alternatives but even after I agreed I could reduce my content, which used to be king, I am advised to have a separate PC running only V9 no other software only V9,,,,sorry but now costs are rising and I keep being told it’s another 2 weeks for the next V9 patch.
You assume too much Lee which is naïve trait in business and your car scenario is basic and will please only the blinkered; your view only balances out your false assumption and does change my original comment which was an honest reply to what seemed like a good question.
I gave up on any idea of a refund because Actinic are working on my snapshot and have given me good reasons to be optomistic, it's the timescales that I have an issue with now.

[RuralWeb]

IMO you do have cause to complain to your designer. You are paying for advice as to the sutability of the software for your site and should expect them to refuse to upgrade to v9 if it was not suitable for your site which IMO it is not.

Its nothing to do with actinic IMO and your designer is trying to pass the buck. I have many actinic sites and to date I have only upgraded those site which I consider suitable for upgrading after detailed testing. If I upgrade a site and it goes tits up then its a no charge situation for the client in my books.

[leehack]

You assume too much Lee which is naïve trait in business and your car scenario is basic and will please only the blinkered; your view only balances out your false assumption and does change my original comment which was an honest reply to what seemed like a good question.

I assumed nothing Chris, your washing was aired in public just a few days ago. It was clearly stated at this time that you had way in excess of the recommended number of products. Every answer you give seems to avoid this point, however it is fundamental in your case. Your V7 site far exceeded the recommended figure but still worked OK. Once upgraded to V9, you incorrectly expected the same performance. That to me is naive, but hey ho, i'm not the one complaining here about the decisions i've made and blaming everyone else but myself.

The car was a simple analogy to give a different perspective, you are using a tool that is not fit for the job you want it to do. Forget speed issues completely, you have way more products than you should - there is no need to look any further than that point, at least not if you want a leg to stand on if it all goes belly up.

I gave up on any idea of a refund because Actinic are working on my snapshot and have given me good reasons to be optimistic, it's the timescales that I have an issue with now.

I wouldn't give up so easily if you feel so strong, but that is your choice of course. 9.03 will be subjected to the most stringent tests ever in the history of Actinic IMO, if it comes through, I suspect majority of people will end up with a vastly improved piece of software. With something this big, the last thing we want is to have it rushed, so try a little patience, a few weeks in software development is not a very long time.

Good luck, hope you end up with a smile eventually .

[pinbrook]

Gotta agree with Mal here.

I'm still sitting on several upgrades from v7, i tried them in 8 and they ran like a dog, things are not sufficiently improved with 9 yet. Sites will large no of sections and duplicates

Having said that i will be running some of these sites through 9.0.3 prior to its release to see if the promised performance improvements materialise. Only when i am convinced will i recommend my clients upgrade.

[leehack]

Mal, Jo, you could be right, we only know the details of the site, not the conversation between Chris and his designer though. If there was direct selling of a feature such as stock control or alike then yes i agree, but i think it's a little unfair to flog a designer without his/her side to the story. I do personally find it hard to believe that any designer has even considered recommending V9 yet though, but that's just my opinion. 9.03 should now see a glutton of people jumping over if all goes well and i guess 3rd version is where we all said it'd start.

[Chris Curness]

I assumed nothing Chris, your washing was aired in public just a few days ago. It was clearly stated at this time that you had way in excess of the recommended number of products. Every answer you give seems to avoid this point, however it is fundamental in your case. Your V7 site far exceeded the recommended figure but still worked OK. Once upgraded to V9, you incorrectly expected the same performance. That to me is naive, but hey ho, i'm not the one complaining here about the decisions i've made and blaming everyone else but myself.

The car was a simple analogy to give a different perspective, you are using a tool that is not fit for the job you want it to do. Forget speed issues completely, you have way more products than you should - there is no need to look any further than that point, at least not if you want a leg to stand on if it all goes belly up.


I wouldn't give up so easily if you feel so strong, but that is your choice of course. 9.03 will be subjected to the most stringent tests ever in the history of Actinic IMO, if it comes through, I suspect majority of people will end up with a vastly improved piece of software. With something this big, the last thing we want is to have it rushed, so try a little patience, a few weeks in software development is not a very long time.

Good luck, hope you end up with a smile eventually .

Make up your mind Lee,..."my washing was aired" does that mean I said what I thought?.. if so I am happy with that...when a customer complains if gives the seller great information on how to improve.
Complaints happen in the real world...live with it and enjoy the benefits.

[Chris Curness]

IMO you do have cause to complain to your designer. You are paying for advice as to the sutability of the software for your site and should expect them to refuse to upgrade to v9 if it was not suitable for your site which IMO it is not.

Its nothing to do with actinic IMO and your designer is trying to pass the buck. I have many actinic sites and to date I have only upgraded those site which I consider suitable for upgrading after detailed testing. If I upgrade a site and it goes tits up then its a no charge situation for the client in my books.

Thanks Mal, some good sense at last...and a customer facing supplier. You must be of the real world?