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    I am Looking for a local Actinic expert...

    I need to find someone completely familiar with Actinic Version 7 that lives or works in the North West London area, to troubleshoot a problem on a business machine.
    1. There are only two women running the office and neither are computer literate to anywhere near this extent.
    2. I run the web office in Scotland and for me to go down will cost around £200 for the trip and an overnight stay in London. So, I'd be happy to offer that as remuneration for the aid.
    The problem is that the orders won't export to a persons.csv file, there's something that stops it every time with an error message which I am trying to get an exact copy of. Even if I figure it out, it will prove difficult to relay over the phone and it's a difficult time of year for me to leave.
    So, if any one can help it would be great to arrange something. Hope to here from you.
    Mark

    #2
    Why don't you get gotomypc added to the PC in question and then just dial in remotely.

    Comment


      #3
      I'll second gotomypc. It's a bit slow but almost as good as being there

      Comment


        #4
        Whereabouts in NW London Mark?
        Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

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          #5
          Sorry Marc, I'd like to help but I have no spare time for the next few days.

          Mike
          -----------------------------------------

          First Tackle - Fly Fishing and Game Angling

          -----------------------------------------

          Comment


            #6
            Looking for a Local Actinic Expert

            Sorry I haven't got back quicker, it's been pretty flat out here with the online shop.

            WinXP to WinXP can be done remotely without the use of third party software, but it's hard to configure with no one on the other end who knows what they're doing.

            In answer to your question guccij, the location is Muswell Hill.
            Mark

            Comment


              #7
              I use showmypc to support my mum's PC 150 miles away. She's a silver surfer with no PC expertise. We just downloaded the software and ran it.

              www.showmypc.com
              Elysium:Online - Official Accredited SellerDeck Partner
              SellerDeck Design, Build, Hosting & Promotion
              Based in rural Northants

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                #8
                Thanks Goz, will look into it.
                Mark

                Comment


                  #9
                  Originally posted by marknc View Post
                  Muswell Hill
                  Sorry, too far for me. I reckon gotomypc or the other one is a really good idea. I wouldn't be without GTMPC now. Especially one occasions like this afternoon when I had to listen to two successive concerts of children murdering Christmas carols. I just got out my netbook and worked quietly on my office computer.
                  Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

                  Comment


                    #10
                    ShowMyPC

                    Originally posted by Goz View Post
                    I use showmypc
                    Does this have to be available on both machines?

                    Comment


                      #11
                      Yes.

                      The PC to be controlled generates a password which is typed into the controlling PC.
                      Elysium:Online - Official Accredited SellerDeck Partner
                      SellerDeck Design, Build, Hosting & Promotion
                      Based in rural Northants

                      Comment


                        #12
                        Teamviewer is another one that doesn't require an install.
                        My personal choice is the Logmein free version.

                        Comment


                          #13
                          My personal choice is the Logmein free version
                          Yes - Ive used this as well and its pretty good

                          Comment


                            #14
                            LogMeIn

                            Thanks guys. I have downloaded Logmein in readiness but Showmypc looks really simple so I'll try that first.
                            Mark

                            Comment


                              #15
                              Showmypc

                              Problem solved. Showmypc was easy. She was really quite fascinated the other end! So grateful for the help.
                              Mark

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