Originally posted by george
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They've been waiting for the snowman to thaw out a bit, he's well known for his frosty personality!!www.parklifeclothes.co.uk
Parklife, Whitby
Diesel, Converse, Crocs, Quiksilver, Miss Sixty, Scotch & Soda, Bench, Levi's, Kickers
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He very good at Cold Calling!!www.parklifeclothes.co.uk
Parklife, Whitby
Diesel, Converse, Crocs, Quiksilver, Miss Sixty, Scotch & Soda, Bench, Levi's, Kickers
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My main point of interest is feedback. Will 'Premier' support offer a feedback system - ie. I submit a ticket and somebody replies saying "thanks for the ticket. i am working on it just now" - don't think I've ever had one in all the tickets I've submitted. End up phoning up support, even though we have 'Cover' - the support is always terrible with no sense of direction - passing the buck as it were.
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Who deserves Premium Support anyway?
A skilled person who looks after a number of sites but has a problem/issue/possible bug with a cosmetic tweak that they have made or are trying to make?
Or a one site owner whos problem stops orders coming in, thus rendering their business at a halt until its fixed?
Its not all about throwing money at it (like the Yids Ben lol).
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Originally posted by grantglendinnin View PostMy main point of interest is feedback. Will 'Premier' support offer a feedback system - ie. I submit a ticket and somebody replies saying "thanks for the ticket. i am working on it just now" - don't think I've ever had one in all the tickets I've submitted. End up phoning up support, even though we have 'Cover' - the support is always terrible with no sense of direction - passing the buck as it were.
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Originally posted by Darren B View PostI have suggested that actinic use a ticket tracking system more than once, i dont know why they dont, but it would have thought this would improve the email support service no end. At least you know your email has been receieved
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I'm sure Actinic appreciate constructive feedback on all topics anyway, even though they often dont reply to threads such as this. *waves to Frosty*
Having any problem conversation record `online` would be handy though, as it'd then be available to be viewed/replied to/worked on outwith hours, as opposed to a regular email convo where it might be downloaded only to one pc.
Can we have priority to A&E cases then?
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I would pay more for Cover IF there was Support over the weekend. Actinic could really improve their service if they answered calls at the weekend as when there is a problem, that can be over 2 days without an answer and loads of orders coming in.Sam
http://www.originaltouch.co.uk
http://www.spcb.co.uk
If you spend your whole life waiting for the storm, you’ll never enjoy the sunshine.
Failure is the tuition you pay for success.
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