Problems with exporting catalog information

[Hanna]

I have changed my prices in Actinic but when I export a csv report from Actinic and open it in Excel it has the old prices on it.
I have created a new snapshot and have rebooted my system but it still exports the old information.
Please can anyone help!

[Duncan Rounding]

Are you using external linking?
Are you sure where the export is being saved?
Does the export actually fully complete? - check the file data and time.

Try compacting the database.

[Kirk]

What version of Actinic are you using?

I had a similar issue a while back - Actinic would not export fully - and had to get the next Actinic update to fix it.

If compacting does not solve it you may need to open a support ticket with Actinic.

[Benjamin Dyer]

Hanna, can you also provide us with some further information, which version are you using would be a good start.