Anyone understand German?

[Owen Drumm]

Just got the following email from my hosts after they transfered my server over to their German office. I tried translating online but it doesn't really do the job properly. Any help appreciated.

Sehr geehrter Kunde,

vielen Dank fuer Ihre E-Mail.

Sie haben diese E-Mail Adresse von einem unserer Support-Mitarbeiter
genannt bekommen, um zu einem Ihrer Support-Tickets gehoerige
attachments an uns senden zu koennen.
Bitte nutzen Sie diese E-Mail Adresse auch kuenftig ausschliesslich nach
Aufforderung durch einen unserer Mitarbeiter, da dieses Postfach nur
nach Absprache bearbeitet wird.

Vielen Dank fuer Ihr Verstaendnis

Ihr NTT Europe Online Team

[Runner]

why don't you tell the German office you only speak English

[hobuk]

Roughly translates to:

Very honoured customer, thank you for your email. They got this email address of one of our support coworkers mentioned, around to one of their support tickets due to be able to send attachments at us. Please also in the future exclusively use this email address after request by one of our coworkers, since this p.o. box is worked on only after arrangement. Thank you for your understanding Its NTT Europe on-line team

[grantglendinnin]

From what I can gather, the e-mail basically is in reply to your e-mail.

Presumably you e-mailed their Support for an issue not yet raised through telephone support.

The e-mail address you have sent the mail to is only to be used for support issues with a ticket number.

IE. Your e-mail is being ignored because you sent it to the wrong mailbox

[guccij]

Just got the following email from my hosts after they transfered my server over to their German office. I tried translating online but it doesn't really do the job properly. Any help appreciated.

Sehr geehrter Kunde,

vielen Dank fuer Ihre E-Mail.

Sie haben diese E-Mail Adresse von einem unserer Support-Mitarbeiter
genannt bekommen, um zu einem Ihrer Support-Tickets gehoerige
attachments an uns senden zu koennen.
Bitte nutzen Sie diese E-Mail Adresse auch kuenftig ausschliesslich nach
Aufforderung durch einen unserer Mitarbeiter, da dieses Postfach nur
nach Absprache bearbeitet wird.

Vielen Dank fuer Ihr Verstaendnis

Ihr NTT Europe Online Team

Dear Customer
You have received this email address from one of our Support workers, in order for you to be able to send us the attachments relating to one of your Support tickets.
Please only use this email address at the request of one of our staff in future as this mailbox is only used by prior arrangement.
Many thanks for your understanding,
Your NTT Online Team

[Mark H]

I have to say that if my website on a UK based server was moved to a German server I would seriously consider moving hosts. There are different views on this but IMO there is a risk from an SEO point of view, even though you are operating .co.uk websites.

[grantglendinnin]

I have to say that if my website on a UK based server was moved to a German server I would seriously consider moving hosts. There are different views on this but IMO there is a risk from an SEO point of view, even though you are operating .co.uk websites.

I agree - not only is there risks in terms of SEO, but then...well, the OP just proved my point

[Owen Drumm]

I am considering moving to a UK based server unfortunately I have just recentl renewed my annual contract with them so will have to wait a bit. Before Verio changed to NTT Europe all was well and good. But now they have even moved the office I deal with over to Germany.

Time to move methinks

[pinbrook]

I have just recentl renewed my annual contract with them so will have to wait a bit.

Have a look at your small print to se ewhat your notice period is.

[Owen Drumm]

Have a look at your small print to se ewhat your notice period is.

Already know. 12 months

[Mark H]

Even so, if you do start to see a fall-off in visitors and/or an obvious worsening in SERPs results, it might be worth you cutting your losses and moving. Hopefully it won't happen, but it might.