IQ Test in checkout

[Fairyglass]

Is it possible to add an IQ test to the checkout? I'm fed up with orders from people who seem incapable of using a computer at any level

[Duncan Rounding]

LOL. Well worth adding to the wish list Ben.

[dyingtosaythis]

Its always the way!!

The best are the nice people who translate e-commerce as: they sit in front of their computer looking at it while you have to put a manual order through for the items they could have ordered in 30s by pressing the button screen!! Gods Bless the Customer!!

[Steve G Griggs]

More like an IQ test to buy a computer & go online?

[Duncan Rounding]

How about a license to drive?

[leehack]

An IQ test, seriously? have you lot thought this through, how on earth you going to make a sale if an IQ test comes into it, 99% of people will fail cos they can't read!

We'd go from 1% conversion rate to 1% of the 1% .

[Mike Hughes]

I do rather like the idea. If not the possible consequences.

On the whole though I try to take the attitude that people who get it wrong are really just trying their best under difficult circumstances. A bit like the old folk who drive very slowly and carefully on the road. Yes, it's an inconvenience but I'd rather they still have some independence than be stuck in the house all alone. And it allows me to feel charitable rather than get angry about it. win-win.

Mike

[Steve G Griggs]

Yes that's true, I'm used to computers, the web etc...always make allowances for those who have less understanding, try hard and take their time.

[Fairyglass]

My request wasn't meant to be taken seriously I'm all for spending time helping and happy to talk for as long as it takes go clarify something. On a related point, we recently added as a user definable in checkout the question "do you have any comments, good or bad, about our site" and the results have been really interesting- among the many positive comments we've identified several issues which we'd not noticed and which will mean we spend less time on the phone.

[Steve G Griggs]

As far as I'm concerned it wasn't taken seriously. I enjoyed reading some of the comments.
Maybe we could do it with a blockif? all it would need is a GetIQ variable in Actinic and then if it returns a value below say 20 it send the visitor to a page saying System Error: brain activity insufficient?

[saucysal]

Checkout is the IQ Test

Isn't the online shop and Checkout an IQ test in itself?

I sometimes help customers who ring for help by taking them through the ordering process one field at a time, requiring a huge amount of patience on my behalf, but there are people who are slow, or ill, or handicapped in someway and we just have to bear with them and help as much as we can.

The ones who clearly have responsible jobs (going by the work address or email or title - especially Dr) are more annoying, as their errors are usually just due to carelessness, trying to rush, not reading the page or checking what they have typed, placing an order late at night while drunk or very tired. We find that about 75% per cent of orders need something correcting manually in their name or address or postcode. This is despite having extra help instructions on our pages.

Sarah

[leehack]

Postcode Anywhere, don't leave home without it.