"The Office of Fair Trading has recently launched a new online resource to help businesses comply with the law after its research showed that many are failing to comply with The Consumer Protection (Distance Selling) Regulations 2000" (quote, FSB)
The clear & concise Distance Selling Hub includes downloadable leaflets that you can give to awkward customers when explanation is needed - Downloads - and a great deal of information written in simple terms.
A PDF detailing the OFT's strategy is here.
There is also a new and similar Sale of Goods Act Hub providing comprehensive and up-to-date guidance.
The clear & concise Distance Selling Hub includes downloadable leaflets that you can give to awkward customers when explanation is needed - Downloads - and a great deal of information written in simple terms.
A PDF detailing the OFT's strategy is here.
There is also a new and similar Sale of Goods Act Hub providing comprehensive and up-to-date guidance.
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