Support not what it used to be.

[PJ ENG]

Anyone else on a support contract noticed they have gone down the hill a bit ?

The last 2 times i have called i feel they have just fobbed me off and not identified or fixed the problem so to speak

[pmsupport]

Hello,

Thanks for your feedback with regards to SellerDeck support. I am very sorry to hear about your recent experiences with support.

I will ask somebody to contact you ASAP to see if there is anything we can help you now. If you have any similar experiences in the future, please contact myself directly, my email address is pmsupport [@] sellerdeck.co.uk.

Thanks

Paul

[malbro]

Anyone else on a support contract noticed they have gone down the hill a bit ?

The last 2 times i have called i feel they have just fobbed me off and not identified or fixed the problem so to speak

I contacted support on Tuesday regarding a problem in the checkout of a V8 site that I had upgraded to V12. Support had my snapshot late in the afternoon and I had the answer early this morning, the V8 had been highly customised by others and this had upset the upgrading process so that layouts in the checkout had not been upgraded correctly.

I guess it depends on specific cases but I am very happy with the support I received.

[BeamingBaby]

I Agree

We stopped our cover contract, because the support was so hopeless.
I was asked to upgrade to Premium Support to get "really good" service, but instead I've decided to use consultants like Teclan, who have provided a fantastic service - highly recommended...