Options for Stock control on PSP pending orders

[Donna]

We would find it most useful if you could instruct Actinic not to acknowledge PSP pending orders for stock control.

Although v8 now takes it out and puts it back in when you cancel the order...why bother.

It would be great to simply have an option to not adjust stock until payment is received.

[TraceyHand]

that is something of a weird quirk, isn't it?
V7 is nearly as bad...it doesn't reduce the stock as the PSP pending order comes in..but, if you cancel the orderlines, it DOES increase the stock levels (go figure!)

In addition to this..why does the shipping STILL not cancel when orderlines are cancelled in an unprocessed order. I apprecaite that, for a returned order, the shipping may be non-refundable and therefore not require cancelling from the whole order but..for an order that hasn't been processed (and surely Actinic can tell the difference)...it's long-winded to have to manually adjust the shipping to zero to fully complete the cancelled order.

[Bruce]

Donna,

The feature you want changed is there now to fix the bug with earlier versions as Tracey mentioned.

Tracey,

I need to check the issue with the shipping for you. Is this still happening on your test upgraded v8.5.1 store?

Kind regards,

[TraceyHand]

The feature you want changed is there now to fix the bug with earlier versions as Tracey mentioned.

So does that mean we have to manually cancel ALL PSP pending orders from now on then to re-adjust stock.

Tracey,

I need to check the issue with the shipping for you. Is this still happening on your test upgraded v8.5.1 store?

Kind regards,

Yes, it is.

Cheers

[Donna]

The feature you want changed is there now to fix the bug with earlier versions as Tracey mentioned.

Sorry Bruce are you telling me that i can set this up some how?

If not this "feature" hasn't really made life much easier, only changed a bug into a bit of a bugga!

When a customer orders and doesn't pay this really shouldn't affect the stock levels. No payment - no order - no change to stock.

Its dreadful trying to manage stock now on v8 with the uploads taking so long as well as having to be mindful to watch what is in your payment pending and has it corrupted any stock levels and then having to manually delete them.

I just don't see how this was the best solution.

[TraceyHand]

I agree with Donna

Rather than making payment pending orders affect stock to "fix" the old problem of stock increasing when you cancelled them...surely it wouldn't have been better to have prevented the stock increase when they were cancelled...rather than what was done??

Now, as Donna says, we have to be wary of EVERY payment pending order (as every one will decrease stock levels) and ensure that each one is manually cancelled to "correct" the stock (and I'm sure we all get these with customers who change their minds at last minute or decide on a different payment method, producing duplicate, but PSP pending orders)

What was wrong with leaving the bug the way it was? at least PSP pending orders could sit in the PSP pending tab until they "expired" without affecting stock levels at all (which are critical with my one-off stock items)

[Mike Hughes]

Yet I have a different viewpoint. If a customer orders an item, then I do want to reserve that item for the customer until payment is received or I cancel the order. For me it's better to lose an occasional sale from an item not being available (due it effectively being reserved) than to get two orders when I can only supply one.

Yes, it does mean I have to manage orders that go into psp-pending, but you should really be doing that anyway. I find that I can recover something like 50% of psp-pending orders by sending out a standard email along the lines of "We've received this order without payment. If you would like to go ahead with the purchase please contact us..."

If actinic were to change this then it would need to be a selectable option.

Mike

[TraceyHand]

but surely in this case an order would be placed using one of the "payment to follow" payment methods such as "credit card details sent separately" or "invoice and payment before delivery" both of which create an order in the Pending tab (as opposed to PSP pending) and do affect the stock levels (as they should)

The PSP Pending tab only receives order which are effectively un-confirmed..aborted payments..failed payments etc
These aren't completed or committed orders (although, like you, I do chase them up to find out if they could/should be)

[Donna]

I understand your position Mike and you are perfectly right about the ability to still secure 50% of these payment pending orders.

Not all business deal with things the same, thats why i started the thread about having a selectable option which would fit both mine and Traceys (i am sure there are others too) business.

[TraceyHand]

thats why i started the thread about having a selectable option .

yeh..you're right, of course.
The option to have PSP pending order control stock or not would be the best option all round.

[Mike Hughes]

Not all business deal with things the same, thats why i started the thread about having a selectable option which would fit both mine and Traceys (i am sure there are others too) business.

Agree completely. I was just responding to tracey's agitating about leaving things the way they were. i.e.

What was wrong with leaving the bug the way it was? at least PSP pending orders could sit in the PSP pending tab until they "expired" without affecting stock levels at all (which are critical with my one-off stock items)

Mike

[Bruce]

Hi,

Just to explain why the change was made in the first place...

If PSP Pending orders were deleted, they added stock back without having actually removed stock, this scenario was the bug.

Previously PSP and non-PSP orders were handled differently - PSP orders didn't reduce stock when the order was placed (only when the payment authorisation arrived) however non-PSP orders reduce stock immediately. In our view there is no real difference between the two types of order - in other words a PSP order that may not get authorised is no different as far as we could see from one of the other payment methods e.g. Credit Card Details Sent Separately that may not turn up. So we took the view that everything would be simpler to understand and be more reliable if all orders behaved the same. This was done to try and have more consistency in how stock was handled on orders.

The other question then is whether stock should be updated at the time the order is placed, or when the order is paid, or when the order is shipped. The latter two may need some cross-over in case of payment on delivery, invoice with order etc. That is why it was much simpler to stick with the first approach.

I have passed on your requests for an option to have the feature selectable.

Kind regards,

[buspassjohn]

That doesn't allow for the customers that try to pay 3 or 4 times before succeeding for some reason or another and then the aborted sales go into Pending and the stock is taken off over and over again.
Somebody then has to go through these every day, to cancel the duplicates in order to put the stock back on.
What a farcical way for stock control to (NOT) work.

[TraceyHand]

I agree, John.
And, as the majority of PSP pending orders ARE orders that will never be completed.....well..anyway..
Let's just see what solution comes up next

[buspassjohn]

I agree, John.
And, as the majority of PSP pending orders ARE orders that will never be completed.....well..anyway..
Let's just see what solution comes up next

I won't hold my breath