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**pinbrook** · 01-Jul-2007, 05:38 PM

V8-Protx and other PSPs do not bounce to payment pages

Check you have the following code in the <head> tag of your overall layoutjust above the closing </head> tag.

Code:

<actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%27PSP%20Bounce%20Page%27%29%20AND%20%28%3cactinic%3avariable%20name%3d%22IsPSPTestMode%22%20%2f%3e%20%3d%3d%20false%29">
<script language="JavaScript" type="text/javascript">
<!--
function onLoad()
{
document.formOCC.submit();
}
// -->
</script>
</actinic:block>

Check you have the onload layout in your body tag

To insert the onload into a layout, right click in your overall layout <body HERE

insert layout, choose OnLoadScript from the resultant box, insert.

Thus you get

Code:

body onload="<actinic:variable value="PreloadImages" name="OnLoadScript" />">

**pinbrook** · 01-Jul-2007, 05:42 PM

V8-Separate Menus for Brand and Product Type

If you have one set of customers who are brand loyal and another set who shop by type of product then you're giving them both the option to drill down in the way they want.

If you have a Section structure like

By Brand
--Brand 1
----Product 1
----Product 2
----Product 3
----Product 4
--Brand 2
----Product 5
----Product 6
----Product 7
----Product 8
By Type
--Type 1
----Product 1
----Product 2
----Product 5
----Product 6
--Type 2
----Product 3
----Product 4
----Product 7
----Product 8

Then you don't have duplicated pages (some of the content is duplicated but not the entire page).

It should be possible to use the Section Structures to create 2 menus. Instead of using section_tree in your menu you could use section_tree[1].pChild and section_tree[2].pChild as the entry level for 2 menus.

**pinbrook** · 01-Jul-2007, 05:54 PM

V8- Session init error

To resolve the following error

A General Script Error Occurred

Error: ../acatalog/217Z41Z217Z22A1181659957B14645.session can not be locked during Session init!

1 - Help Menu |Troubleshooting|Website Purge and Refresh,
2 - Check the cgi-bin (755) and acatalog (777) permissions
3 - if you use paypal/nochex edit ActinicConstants.pm as follows

Code:

Edit ActinicConstants.pm and search for PAYPAL.

You should see...

$::PAYMENT_PAYPAL = 900;
$::PAYMENT_NOCHEX = 52;

comment these lines out by preceding the lines with '#' so it reads...

# $::PAYMENT_PAYPAL = 900;
# $::PAYMENT_NOCHEX = 52;

Save and exit
Update the site.

Does the problem still occur? If it does try:

Edit Session.pm
Search for 'sub GetSessionFileName' you will see...

sub GetSessionFileName
{
my $Self = shift;
my $sID = shift;
my $sPath = $Self->GetSessionFileFolder();
return ($sPath . $sID . '.session');
}

Insert after this ...

sub DESTROY
{
my $Self = shift;
$Self->{_LOCKER}->Unlock()
}

Save and exit
Update the site

**pinbrook** · 01-Jul-2007, 05:59 PM

v8 - Why does my basket keep emptying itself

This is normally because your website uses a mixture of www.mywebsite.co.uk uRLs and non www URLs ie mywebsite.co.uk.

Check for consistent URLs in your network settings

**pinbrook** · 01-Jul-2007, 06:04 PM

Can I run v8 and v7 on the same PC

Yes you can, they install into different folders.

in fact you can have V3, V4, V5, V6, V7 and V8 on the same PC.

You CANNOT have different patch levels on the same PC, ie 8.04 and 8.5.1

**pinbrook** · 01-Jul-2007, 06:10 PM

MY PC is trashed - can I download my website from the webserver?

No, you can't.

You can only rebuild Actinic from a snapshot or a copy of site1.

If the webserver is truely the only copy of your site then you will have to use copy and paste from the live site to re-populate your products. You will have to re-key Business settings, Shipping etc from scratch.

**pinbrook** · 01-Jul-2007, 06:15 PM

How do I move my site from one PC to another?

SNAPSHOT METHOD

Install the same full version of Actinic on the new PC. (go to Actinic website to download software)

Import the latest snapshot into the new PC.

If you use folders outside of Site1 recreate these folders on the new PC, copy over these files on the new PC.

SITE1 METHOD

Install the same full version of Actinic on the new PC. (go to Actinic website to download software)

Copy the contents of site1 folder on old PC to site1 folder on new PC.

If you use folders outside of Site1 recreate these folders on the new PC, copy over these files on the new PC.

**pinbrook** · 01-Jul-2007, 07:15 PM

My images don't show on the website - I get a little red cross instead

This is often because you haven't saved your images inside the site1 folder, therefore actinic doesn't know where to find them on upload.

Try the following

1 Move all images into site1, change pathnames within product dialog box to image.jpg - without any folder/pathname

2 Move all images to a folder called images within site1, thus all images will be referenced images/image.jpg

3 Go to the website, right click on image, properties examine the pathname for the image - make sure it doesn't have a pathname to the C drive on your PC. then do 1 or 2 above

4 Check you have the correct extension on the file ie is your image called image.gif but you've referenced it as image.jpg

5 Sometimes you need to add the image filename to "additional files" especially when you are calling the file from a non standard page

6 Check the file is only gif, jpg or png

7 Check the file is a sensible size ie 2-100K

**pinbrook** · 01-Jul-2007, 07:21 PM

How do I view my site in TESTmode?

Actinic has the facility to allow you to upload to a test folder so you can see the effects of changes in test mode before committing to changing the live site.

To convert to TEST mode, go to Web Menu, TEST mode

You can then see your site as follows

The root of your production site is www.mysite.com/
The production actinic store sits as www.mysite.com/acatalog/
The test site root sits at www.mysite.com/acatalog/test/
The actinic test store sits at www.mysite.com/acatalog/test/acatalog/

**pinbrook** · 01-Jul-2007, 07:29 PM

How to embed HTML into a product description

You can add HTML to any product description, section description, fragment and so on.

!!<PUT YOUR CODE HERE>!!

eg

!!<BOLD>!!

!!<<font="red">THIS TEXT WILL BE RED>!!

!!<This will format according to css in stylesheet>!!

**pinbrook** · 01-Jul-2007, 10:13 PM

Tips on how to search to get better results

if you are searching the community and can not find what you are looking for, you can use Google instead to qualify your search better.

To do this, go to www.google.co.uk, click on advanced search

on the next page - FIND

with all of the words - this will allow you to specify several words that must be in the result (actinic community search does not have this)

with the exact phrase - this will allow you to specify an exact phrase to search on (actinic community search does not have this)

with at least one of the words - this is the same as the community search that often brings back too many results

without the words - for this exercise this is useless

under DOMAIN type in community.actinic.com

Hopefully this will give you less results that are more relevant (but remember using this method will be using the Google Indexed site so it may be a few days out of date. But if you are checking to see if anyone has already asked the same question it will be worth the 2 minutes it will take

************** using inbuilt community search

You can search for 3 letter words simply by adding and asterisk after it - such as: php*

**Bruce** · 02-Jul-2007, 11:28 AM

Jo,

I will add these to the Knowledge base.

Kind regards,

**pinbrook** · 02-Jul-2007, 12:42 PM

How to change CSS to make company logo fit into Exec Theme

1.Make sure you have the design tab selected and the Online Catalogue selected in the content tree.
2.Use the Selected page type drop down to select Actinic Stylesheet
3.Locate line number 261
4. Here you will see the following css code
_________________________________________
.page_header1 {
background-color: #000000;
margin: 0px 0px 0px 0px;
}
.page_header_content {
width: 762px;
text-align: left;
height: 130px;
___________________________________________
5. Change the values of background colour to whatever hex number you need eg #000000 for black #FFFFFF for white etc.
6. Change the page header/ height: to the height in pixels of your company logo

apply the change

**pinbrook** · 02-Jul-2007, 12:43 PM

How to add more boxes to Smart Theme

add this too

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