Anti Fraud - Simple but useful idea for Actinic

[jxm28788]

According to this report: Southeast London is card fraud cesspool, with SE28 being the worst postcode area.

So I'm wondering, with all the orders that flood in each day, how we could check things like this? and I thought of this...

How about if we could place a plain text file in the site directory, where we could list exact and partial postcodes, like so-

SE28*
SE27 1*
SE12 34E
etc

Then make a modification to the actinic download procedure so that as it downloads the orders it scans the postcode, and if it matches then it simply highlights the order in the orders view in a certain colour? You could even have 2 colours - anything matching a full postcode in the list is marked Yellow, while anything matching a wildcard postcard is marked Orange or something.

We have a few customers that we don't want back, but would probably miss them amongst all the other orders if they did come back - but using this we can just put their postcode into the file and if they place an order it's imediately flagged. Ditto for anyone in the SE28 area!

It's a really simple idea - it doesn't need to actually DO anything with the order, or treat it differently - just highlight it, so when we look at the list we can see it requires manual investigation.

Any thoughts?

[Darren B]

I change my order number to use the 1st for digits of the postcode, then by looking at the order number i know that digits 3 to 6 are the start of the postcode. Also theres is less chance of the start of the postcode being repeated in orders. London has always been a concern, probably becuase thats were my fraud has come from

eg CHSE11******** belongs to

C**** H********
** Tyers Terrace
London
SE11 5LZ

As to getting actinic to identify the order, not a bad idea, mind you could end up a long list.

Interesting link Thanks

[TraceyG]

Thanks for the suggestion. I've put it through to the development team.

[jont]

This could also be added to the other fields as desired - customer field in particular.

[printerbase]

What about a link up with http://www.early-warning.org/ ?

They maintain a database of known fraudsters.

Peter

[Buzby]

A vote from me too.

I particualy like the idea of black listing certain customers who you do not want to resupply.

We have one customer who has ordered from us 3 times and each item the item has gone missing in the post and had to be refunded. We believe the customer is a postal worker who intercepts the mail as all credit card details are fine. Police and Royal Mail are not interested.

I would certainly like to use it in this instance.

[gabrielcrowe]

perhaps you could use the new tool jan is thinking about, listening jan?

highlight on postcode regex.

[jxm28788]

so what's this new tool, and is it launched yet?