A column within the order tab for..

[george]

...a highlight option, like a coloured exclamation mark or similar, like IE has. One click to activate it, one click to remove it.

Ta.

[Mike Hughes]

Can't you just Right Click > Highlight Colour the order?

Or is that too many clicks?

Mike

[george]

You can only put one `mark` on an order that way. Other than using more and more colours for permutations for different reasons.


Reading back through some of the suggestions on here I didnt think it was an unreasonable request.

[Mike Hughes]

Hi George. I don't think it's unreasonable either. I was just exploring whether the highlight option did what you're after.

Being able to flag an order is another option that makes sense. I certainly think that anything that helps manage customer orders is a boon.

Mike

[Darren B]

its good idea, i do also remember actinic being asked to add red to the colours but this has not happened (ever the sceptic when it comes to the wish list)

[Mike Hughes]

While on the topic of order management, I wonder if there's something that could be done to allow us to better manage 'exceptional' orders.

Highlighting an order with a colour or 'important' flag is the very least we ought to be able to do. The problem I find is that it's really only the equivalent of putting a yellow sticky on a piece of paper and shoving it back into the 'pending' tray. It doesn't help focus attention on it or get it solved timely and efficiently.

I guess I'm think along the lines that it's not really order management I'm thinking about but customer management when there's order problems. For example when things are out of stock, or the customer's making a return for a replacement or refund, or you email the customer to check on something specific and are waiting for a response, or maybe they've complained about a product and you need to follow up, etc, etc.

To me this is probably something like a CRM (Customer Relation Management) function that's linked to the customers orders.

The kind of things I'm thinking would be useful include:

- Seeing the number of days since the order was flagged.
- being able to set Rules so the order is highlighted if no action is taken within N days.
- Having a CRM Tab where notes can be added and actions set that would need to be ticked to clear the flag. For example a product return would have checkboxes for 'Item returned', 'Faulty?', 'Replaced', 'Refunded', 'return to stock', etc.

I haven't used any CRM systems, but this sounds to me more like CRM based around the order rather than a standalone system. i.e. something that ought to be built into actinic.

Does this sound like a worthwhile thing to add or is it just me?

Mike

PS. In the short term. If we do get an 'important' flag, can we have the ability to add a pop-up note to make some comments on why it's flagged and what needs to be done. i.e. the equivalent of a yellow sticky with notes.

[Darren B]

your spot on mike, this is pretty much what all modern crm software systems do, these days communication with regards problem solving, follow ups and the likes are the key to success. This is something your here from various tweets by actinic, feefo and others in this world (ponders his support ticket for a moment)