Discount refunds

[plantsforshade]

Hi

I hope I can explain this but, currently if you offer a coupon discount say 10% and a customer uses the coupon to get 10% off the total before shipping costs. Now if a product is for some reason not available in an order, a cancel and refund amount is generated on the original price not the discounted price.

I would like, if you have a discount % used, refunds should only be for the reduced price and not the full amount before a discount is applied.

It creates huge problems to administer in its present form. Thankfully we don't have many shortages.

Regards

Nigel

[Krithika]

Hello Nigel

For clarification, are you using Actinic Payments?

Regards

[plantsforshade]

We use sage pay primarily with paypal as a backup.

We use Actinic for order processing (V9) and it is the paperwork generated which is the problem, as a coupon code discount for entire orders is not recalculated if a refund is made. ie a refund will be shown for the full price not the discounted price.

Regards

Nigel

[Krithika]

Hello Nigel

Just so I can understand this better, could you please list the steps you undertake to reach the refund amount? Is this within the SagePay user interface?

Regards