Why are the Invoice and Delivery Addresses not displayed for a logged in customer?

[KB]

The '%' character used to set the table widths in Act_Order01.html and Act_Order02.html causes this problem.

Some versions of Perl treat the '%' character as a parameter substitution and therefore incorrectly format the HTML to be generated for the addresses.

Editing both Act_Order01.html and Act_Order02.html as follows will solve this problem.

- Locate the lines…

<Actinic:VAR NAME=ADDRESS_TABLE VALUE="
<FONT FACE=ARIAL>
%s
<TABLE WIDTH=600 BORDER=0 CELLSPACING=0 CELLPADDING=1 BGCOLOR=%s><TR><TD>
<TABLE WIDTH=100% BORDER=0 CELLSPACING=0 CELLPADDING=4 BGCOLOR=%s>

- Change 'WIDTH=100%' to 'WIDTH=100%%'
- Save and Exit
- Update the site

Note that the above is the default HTML for the Business Theme, if you are using a different theme the code may vary slightly.

PLEASE NOTE: This is a legacy article intended for use with version 7 and earlier of the software. From version 8 onwards this is not an issue.