An attempt was made to access an order beyond its end" - followed by - "The heavily encrypted data from the blob appears to be corrupt" - and the credit card details are missing.
The cause of this is the encryption key on the server does not match the encryption key in the copy of SellerDeck that downloads the order ('Housekeeping | Security'). There are one or two scenarios where this can come about:-
1). The software is split into 'Maintenance' and 'Order Processing' machines and the key on the 'Order Processing' machine is different to the 'Maintenance' machine'.
2). The software has been un-installed and re-installed, and the encryption key has been regenerated.
3). The machine has suffered a catastrophic crash that has corrupted/adjusted/destroyed the registry.
Resolution is as follows, for scenario 1). the key needs to be copied from the 'Maintenance' machine's copy of SellerDeck, to the 'Order Processing' machine's copy of SellerDeck (the key will be found in the menu 'Housekeeping | Security').
For scenario 2). and 3). you will need to run the command 'Web | Refresh Website'. This will re-build the site and the file with the new key.
NOTE: Any orders created with the old key on the site, will be downloaded without credit card details (and the error message you reported will be seen again).
The cause of this is the encryption key on the server does not match the encryption key in the copy of SellerDeck that downloads the order ('Housekeeping | Security'). There are one or two scenarios where this can come about:-
1). The software is split into 'Maintenance' and 'Order Processing' machines and the key on the 'Order Processing' machine is different to the 'Maintenance' machine'.
2). The software has been un-installed and re-installed, and the encryption key has been regenerated.
3). The machine has suffered a catastrophic crash that has corrupted/adjusted/destroyed the registry.
Resolution is as follows, for scenario 1). the key needs to be copied from the 'Maintenance' machine's copy of SellerDeck, to the 'Order Processing' machine's copy of SellerDeck (the key will be found in the menu 'Housekeeping | Security').
For scenario 2). and 3). you will need to run the command 'Web | Refresh Website'. This will re-build the site and the file with the new key.
NOTE: Any orders created with the old key on the site, will be downloaded without credit card details (and the error message you reported will be seen again).