Sellerdeck Payments by NMI security upgrade – MOTO Payments

[DJames]

Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI will be sunsetting on 31st May 2023. On the 1st of June, these payment gateways will no longer be available to process new transactions. We will maintain the service for an additional month to allow for refunds and downloading of reports. Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI are being replaced by SellerdeckPay powered by ClearAccept: https://www.sellerdeck.co.uk/sellerdeckpay

Sellerdeck Payments by NMI security upgrade – MOTO Payments


The instructions in the following article are also detailed in the below video. Please feel free to use either or both methods to apply the required changes to your Sellerdeck Payments Setup.

If you have used the modified files supplied by Sellerdeck to support the NMI security upgrade in your online checkout, and you use Sellerdeck Desktop for offline orders – via either the New Order Form or Wizard – then in future you will need to use the Sellerdeck Payments online console to take payments for those orders.
The method is described below.

Changing Your Online Payment Setup

First you will need to define a new payment method for offline orders and disable Sellerdeck Payments CNP/MOTO:

1. Select ‘Business Settings’ from the Sellerdeck Desktop ‘Settings’ menu and select the ‘Payment and Security’ tab.
2. Right-click the [+] icon under ‘Payment Methods’ to add a new method.
3. Select an unused offline payment method; we suggest ‘Invoice with Order’.
4. Change both the Web Site Description and the Desktop Description to something like “Offline Card Payment”; and untick ‘Website’ to prevent the method from being selected by online customers.
5. Disable Sellerdeck Payment CNP/MOTO by unticking ‘Desktop’.

6. Click ‘OK’.

7. If you use One-Click Order Completion then make sure ‘Create Full Payment’ is selected (Business Settings > Ordering > One-Click Order Completion).

Accepting Offline Orders

When entering a new order via the New Order form or wizard, make sure the new Payment Method is selected:

To take and record the payment, first Confirm the order and then go to the Orders tab.

1. Right-click the new order and select ‘Copy Order Number to the Clipboard’:

2. Log in to your Sellerdeck Payments account admin at https://admin.sellerdeckpayments.com/

3. Select the ‘Terminal’ tab.
4. Paste the Order Number into the ‘Order Number’ field

5. Enter the order Amount and the card details and click ‘Submit’.

Confirm that payment has been accepted, then return to Sellerdeck Desktop. If you use One-Click Order Completion there is nothing more to do at this point.

If you do not use One-Click Order Completion then you must manually update the payment record as follows:

1. Open the order in Sellerdeck Desktop and select the ‘Payments’ tab.
2. Click ‘View Payments’ and then ‘New Entry’.
3. Set the Transaction to ‘Credit card debit’ or ‘Debit card debit’ as appropriate:

4. Click ‘OK’ and ‘OK’ again and check that the order shows ‘Full Payment Received’.