| Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI will be sunsetting on 31st May 2023. On the 1st of June, these payment gateways will no longer be available to process new transactions. We will maintain the service for an additional month to allow for refunds and downloading of reports. Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI are being replaced by SellerdeckPay powered by ClearAccept: https://www.sellerdeck.co.uk/sellerdeckpay |
Question: We have SellerDeck Payments and when we accept credit card payments, the payments appear on our bank statement, but there is no reference as to what order number the payment was for.
Is there some way to set SellerDeck payments to give the order number as a reference number to the bank account?
Answer: On your bank statement you will only see one transaction from the bank; this will be a large figure of combined transactions which you had to match up using the bank submission report. The reference that appears on the bank statement is generated by your bank, not SellerDeck Payments.