Help Needed !!!Please..

[stamsuperbikes]

Hi folks, ive had Actinic Epos for about 6 weeks and turned it on today and put my user code in to log on as norm but it says that my account has expired and to see system super user..!! i am the super user . Is there any way in getting around this.??? i can log on with a basic user's code '4321' but cant update any info or create new parts.. I dont know if actinic have an overriding password..??? any help would be greatly appreaciated..

[stamsuperbikes]

UPDATE.. If i change the computer date back by a couple of weeks i can get in fine. I have checked that the user activity is valid between 2001 and 2011..? ???

[Neil_P]

With the date changed, so that you can log on as a superuser - have you tried creating a new superuser account and logging in on that?

Don't know why your original would not work though, never experienced the problem, sorry.

[Bun]

On the 'Users' page there is an option called 'Finish Date' don't know if this has a bearing on the problem? I can't find any info about it in the user manual.

[Kiran]

Hi

Please can you send me personal email to kcsupport/at/actinic/dot/co/dot/uk. I'm afraid we will have to give you the solution offline.

Kind Regards