Sale Discounts

[oldhasbeen]

If I set up some products on ecommerce using the discounting structure because they are in a sale, why does this information not pass to EPOS?

At the till, customers are still being charged the full price. This is causing major headaches.

If I manually change the price in ecommerce, this passes to EPOS but obviously makes a mockery of being able to dump groups of products into a discount and have it calculated automatically.

In the "Transfer Product Details to EPOS" tab > transfer data fields > price box is ticked.

In the "Prices" tab there doesn't seem to be anything that points to transferring discounted prices.

Any thoughts?

[TraceyG]

Hi,

The discounting structure is very different between the EPOS and Ecommerce so it would be difficult to transfer this data. You would have to recreate the discounts in EPOS to have them apply.

[oldhasbeen]

Oh, poo. Thanks for the response Tracey - looks like we'll have to rethink things (again!) - just when you get one thing working on one piece of software, you find the other end doesn't want to play ball

What on earth do the rest of you do? Presumably not use Actinic discounts and but have to manually alter all prices so they pass over to EPOS - or just not offer sale prices in store on the same items? The whole thing seems very clunky and labour intensive when you've got a million and one other jobs to do

[I-CC]

We have customers using EPOS with Business and Enterprise and whilst this has come up from time to time (with same price in store as online), generally they like the ability to provide discounting instore independantly from the online site, whilst on the flipside, if an online discount was replicated on the EPOS system or a discount on the EPOS replicated on the online side (automatically) then this could prove to be an issue, but it would be nice to have an additional EPOS/Ecommerce option which would allow unique parsing of this information (if wanted on a particular product) between the two or for those that just want it replicated for all, a site wide option which enables this, but forcing this could prove counter productive we have found.

[oldhasbeen]

Can see both sides of the fence, but at least having the option would seem a minimal requirement, whether it be across the board or selective by picking from a list of products that have been discounted.

Like many, we have a massive annual sale (plus special offers throughout the year) and having to manually replicate all these price changes on the EPOS side is totally counter productive on items that shift quickly.

I see the only other way is to manually change the prices on Actinic with maybe a strike through showing the original pre-sale price - again, very labour intensive when you can bulk discount items in actinic quickly, and indeed un-discount them quickly if its a short term special offer.

Ho hum, back to the drawing board....