Customer payment on account

[Jon 1095]

Ok so a customer visits the shop and requests an item to be paid on account. At the time of producing the item, I create an entry under the customer name and hit the "Account" button on the screen and then tender, produce an then print an invoice.

This item appears as an "account payment" on that days Z read (yet no money received presently).

Sometime later, the customer kindly remembers to pay and I update the customer account to show they've paid.

Lo and behold another payment appears on the Z read, in effect showing 2 payments for the same item, albeit as en 'e'-read at the bottom but the figure is added again to the days takings. So in terms of overall takings EPOS shows 2 entries for one sale? which would be great if we could charge the customer that!

I hope this makes sense.

Surely this can't be right and one of them shouldn't show.

[Ugly--Kid--Joe]

This is currently how it is, its c**p. I've had problems with the customer balance being out even when they have settled up in full.
I use a customer order to get around this and find it eaiser to recall, you can then add more items if they decide to buy something else.