Hi,
I'm entering the details from my z read into Sage (which I still do manually...), and once again there is a sum of money 'missing'.
The total taken on the till was £2046.03, but the deposits on the z read, and the category totals only add up to £1966.04, which is obviously £79.99 below the figure I need to see.
This happens every time we take the final payment on a customer order, and it's making my job far more difficult than it needs to be.
I need to know the following:
1) How do I trace this transaction? All I know is that the last payment was made on 15/12/08; I'm assuming that it's just one transaction of £79.99, but in reality it could be any number of transactions adding up to £79.99.
2) How do I prevent this from happening in the future? It occurs when we sell an item as a customer order, and take several payments over several days. I was advised by the engineer who installed our system that for these transactions I should do the following:
i) scan the item in the sales screen as normal
ii) hit the 'pay' button
iii) hit the 'cust' button to enter / select customer details
iv) hit the 'sale' button for it to toggle to 'order'
v) enter the deposit and hit 'complete'
vi) take a duplicate of the receipt to use as a reserved label to attach to the product.
This seems to set the sale / order up OK, and the deposit(s) appear on the z read as expected (although there is no indication as to which category the money 'belongs to' on the z print).
When a customer comes back to pay more money off, I've been advised to do the following:
i) recall the transaction by scanning the tx barcode on the duplicate receipt (see step vi above).
ii) hit the 'pay' button
iii) enter the sum the customer wishes to pay
iv) hit 'complete'
Again, this seems to work as expected, with the sum paid showing in the 'deposits' section of the z print.
When the customer comes in to complete the payments, we do exactly the same as we would for paying more money off (as detailed above). This where things go wrong.
There is no reference to the final payment on the z read, and as yet I've never managed to find the transaction in Actinic.
Can someone please advise whether or not this is the right way about setting up this kind of transaction, or perhaps a better way?
It would be very useful to see on the z print what category the deposits relate to, as some of our categories are zero rated VAT and some are standard VAT.
It would be extremely useful to see on the z print the final payment details; I don't understand why they are not itemised on the print? As it stands at the moment the prints just show sums of money coming in the till which I cannot account for.
Hopefully I'm just doing something wrong, or our system is not set up right and this can be made to work in the way I need easily.
Thanks in advance for any help offered.
Nick
I'm entering the details from my z read into Sage (which I still do manually...), and once again there is a sum of money 'missing'.
The total taken on the till was £2046.03, but the deposits on the z read, and the category totals only add up to £1966.04, which is obviously £79.99 below the figure I need to see.
This happens every time we take the final payment on a customer order, and it's making my job far more difficult than it needs to be.
I need to know the following:
1) How do I trace this transaction? All I know is that the last payment was made on 15/12/08; I'm assuming that it's just one transaction of £79.99, but in reality it could be any number of transactions adding up to £79.99.
2) How do I prevent this from happening in the future? It occurs when we sell an item as a customer order, and take several payments over several days. I was advised by the engineer who installed our system that for these transactions I should do the following:
i) scan the item in the sales screen as normal
ii) hit the 'pay' button
iii) hit the 'cust' button to enter / select customer details
iv) hit the 'sale' button for it to toggle to 'order'
v) enter the deposit and hit 'complete'
vi) take a duplicate of the receipt to use as a reserved label to attach to the product.
This seems to set the sale / order up OK, and the deposit(s) appear on the z read as expected (although there is no indication as to which category the money 'belongs to' on the z print).
When a customer comes back to pay more money off, I've been advised to do the following:
i) recall the transaction by scanning the tx barcode on the duplicate receipt (see step vi above).
ii) hit the 'pay' button
iii) enter the sum the customer wishes to pay
iv) hit 'complete'
Again, this seems to work as expected, with the sum paid showing in the 'deposits' section of the z print.
When the customer comes in to complete the payments, we do exactly the same as we would for paying more money off (as detailed above). This where things go wrong.
There is no reference to the final payment on the z read, and as yet I've never managed to find the transaction in Actinic.
Can someone please advise whether or not this is the right way about setting up this kind of transaction, or perhaps a better way?
It would be very useful to see on the z print what category the deposits relate to, as some of our categories are zero rated VAT and some are standard VAT.
It would be extremely useful to see on the z print the final payment details; I don't understand why they are not itemised on the print? As it stands at the moment the prints just show sums of money coming in the till which I cannot account for.
Hopefully I'm just doing something wrong, or our system is not set up right and this can be made to work in the way I need easily.
Thanks in advance for any help offered.
Nick
Comment