Epos product category fields blank after EC Transfer?
SYSTEM BACKGROUND: We have been using Actinic EC since V7.
About 2 years ago we added Epos & the Epos link to EC. The two programmes run on the same PC.
All Products are created in EC then transferred to Epos (where they are stock controlled from, as we use size Permutations on the site for products.)
ISSUE: We have several issues with how EC & Epos communicate with each other, the biggest problem is when we create a new product in EC then transfer to Epos we find that random (Existing) products in Epos have their Category fields wiped?
We transfer a new product to Epos then always view it in the report: Products – by category, this then shows all products without a category field populated, at the top of page 1. This is how we first noticed that existing products were being knocked out of their categories.
We have found the random products aren’t so random….The problem seems to occur for 2 reasons.
1. Since the last product transfer, you sell a number of products online and in store… then you create a new product and transfer it to Epos. The products which were sold during this period then have their categories knocked out (blanked).
2. Move a product in EC to a different section or edit a product in any way….then again create a new product, transfer it and yes the product you edited has its category deleted! Imagine what happens when we move a whole section in EC!
To work around this we do regular backups and when creating new products:
1. Our till is backed up (prior to any sales)
2. We do a transfer from EC to epos (This seems to clear any sales or product/section movement or editing from the EC memory?)
3. Then overwrite the Epos system with back up.
At this stage the till can be used for sales and the EC site is free to create new products which will then transfer independently to Epos without knocking out any other product fields.
Then we have to go through the time consuming procedure of editing each product…..adding cost price, supplier, dept, categories, and shortening the three text description boxes (so we can read a product in look up and on barcodes! Why can’t product lookup columns be expandable?)
This is really an annoying issue because without categories it’s hard to get good solid sales data from the reports menu.
Actinic Support hasn’t had any other reports of this issue? If we are the only ones, then I guess there is a major set-up issue on our part?
If anyone has any thoughts then please let us know, if not I do hope this may help others spot problems.
Sorry for the long long post!
Jamie
About 2 years ago we added Epos & the Epos link to EC. The two programmes run on the same PC.
All Products are created in EC then transferred to Epos (where they are stock controlled from, as we use size Permutations on the site for products.)
ISSUE: We have several issues with how EC & Epos communicate with each other, the biggest problem is when we create a new product in EC then transfer to Epos we find that random (Existing) products in Epos have their Category fields wiped?
We transfer a new product to Epos then always view it in the report: Products – by category, this then shows all products without a category field populated, at the top of page 1. This is how we first noticed that existing products were being knocked out of their categories.
We have found the random products aren’t so random….The problem seems to occur for 2 reasons.
1. Since the last product transfer, you sell a number of products online and in store… then you create a new product and transfer it to Epos. The products which were sold during this period then have their categories knocked out (blanked).
2. Move a product in EC to a different section or edit a product in any way….then again create a new product, transfer it and yes the product you edited has its category deleted! Imagine what happens when we move a whole section in EC!
To work around this we do regular backups and when creating new products:
1. Our till is backed up (prior to any sales)
2. We do a transfer from EC to epos (This seems to clear any sales or product/section movement or editing from the EC memory?)
3. Then overwrite the Epos system with back up.
At this stage the till can be used for sales and the EC site is free to create new products which will then transfer independently to Epos without knocking out any other product fields.
Then we have to go through the time consuming procedure of editing each product…..adding cost price, supplier, dept, categories, and shortening the three text description boxes (so we can read a product in look up and on barcodes! Why can’t product lookup columns be expandable?)
This is really an annoying issue because without categories it’s hard to get good solid sales data from the reports menu.
Actinic Support hasn’t had any other reports of this issue? If we are the only ones, then I guess there is a major set-up issue on our part?
If anyone has any thoughts then please let us know, if not I do hope this may help others spot problems.
Sorry for the long long post!
Jamie