Sales Button not working

[ton]

My sales button and "import actinic epos orders" has just stopped working. I tried the fix suggested here http://community.sellerdeck.com/showthread.php?t=44609 which reinstalls OPOS but no joy anyone any other suggestions I could try?

Thanks
Tara

[scodon]

Hi Tara,

Did you find a solution to this? Likewise I have followed the steps advised as well as a complete re-installation of Actinic and still have the same issue.

Thanks

[Krithika]

Hello Tara and Scott

Suggest contacting our support team for someone to advise further.

Regards

[scodon]

Hello Tara and Scott

Suggest contacting our support team for someone to advise further.

Regards

Thanks for the swift reply, I'll send across an e-mail.

[BoboMonkey]

I had this problem a few days ago.

I restored my pcs to an earlier point/date and it worked fine. I think it has something to do with installing the latest windows security updates. I'm running windows XP.

I hope that helps.

[scodon]

Kb2687441

After a bit digging I narrowed it down to update KB2687441 (see. http://support.microsoft.com/KB/2687441 ) which was a security update released on the 14th of August.

I found the script posted on Microsoft's Technet (see. http://social.technet.microsoft.com/Forums/en-GB/office2007deploymentcompatibility/thread/7faa69b8-a60a-436b-9058-3f87b9866f47 ) which solved the issue.

As on Technet the script should be pasted into Notepad, then use 'Save As' and name 'kb2687441-fix.cmd'. Remember to right click and 'Run As Administrator'.

PLEASE NOTE NO ONE WARRANTS THIS SCRIPT, USE AT YOUR OWN RISK.

@Echo OFF

ECHO Backing up registry
REGEDIT /E "C:\MSCOMCTL.reg" "HKEY_CLASSES_ROOT\TypeLib\{831FDD16-0C5C-11D2-A9FC-0000F8754DA1}"

ECHO Removing Key
reg delete "HKEY_CLASSES_ROOT\TypeLib\{831FDD16-0C5C-11D2-A9FC-0000F8754DA1}\2.0" /f

if exist %systemroot%\SysWOW64\cscript.exe goto 64 

%systemroot%\system32\regsvr32 /u mscomctl.ocx /s

%systemroot%\system32\regsvr32 mscomctl.ocx /s
goto Finale

:64 

%systemroot%\sysWOW64\regsvr32 /u mscomctl.ocx /s

%systemroot%\sysWOW64\regsvr32 mscomctl.ocx /s

:Finale
pause;

Hope this helps

[pmsupport]

Hi Scott,

Thanks for that, I have updated our KB article with this much better solution:

http://community.sellerdeck.com/show...094#post334094