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Whole days trading data missing

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  • Whole days trading data missing

    Hi,

    Our EPOS has done a rather odd thing today, it has lost all of the days sales data.

    I checked the x read about an hour ago, and to my surprise only my last transaction was showing. When I viewed the 'Sales - Today on this till' it only shows the last transaction too.

    I know the z-read has not been reset, so where has this information gone?

    It may be coincidence, but this seemed to happen shortly after I received the following error message:

    Error processing payment a form frmSales_Cash. The expression you entered refers to an object that is closed or doesn't exist.

    Is there any way I can reinstate todays sales? If not, is there some way to prevent this happening again?

    Thanks in advance.

  • #2
    More information

    Now I seem to be getting the following error messages on most transactions:

    'Error stock controlling items'

    followed by

    ''0'

    Very odd indeed.

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    • #3
      We have lost trading days too, couple of causes.
      Two epos sessions open at once or missing data in a critical field.
      Check the stock data either by a qry or viewing the info in the view screen. Often you might see a cost price missing which causes Invalid Use of Nul errors etc.

      The only solution we could do was create a new product called Adjustments and ring the missing gross value back through the till. Not ideal but at least VAT etc was right.

      Let us know how you got on
      Andrew

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