Help: There s a problem determining the order total

[skinnybloke]

I'm investigating an issue where a customer will intermittingly be "booted' out of the checkout process when waiting for the receipt page to display - I don't know at this moment where they are re-directed to.

The order is received by SellerDeck on my PC but the customer is left confused if the order has been received as they do not receive an email recipt.

In my Error.err log I have a few references to:

Program = ORDERSCR, Program version = 30334 , HTTP Server = Apache, Return code = 999 , Date and Time = 2013/06/25 08:28, Internal Errors = There s a problem determining the order total. Please contact Actinic.

Does anybody know under what circumstances this error would be written to the error.err file?

[Mike Hughes]

Have you compared the order total with the amount that's been paid and do they match?

Mike