argh .. basket losing contents

[davidfarndon]

what's happening here then?

customers calling to say they are loading shopping basket, then when they get to checkout their order has vanished.

I dread to think how many sales this has lost !

any ideas welcome .. fast !

David

[Duncan Rounding]

Have recently upgraded?
There's a similar post here: http://community.sellerdeck.com/showthread.php?t=54459

I suggest you contact support.

[davidfarndon]

it's www.partsandpumps.co.uk

it was upgraded just before I left for a job in Texas and am working remotely .. (typical). Naturally, I don't have a very recent backup with me .. (again .. typical) only one from a couple of weeks back .. which I could use if necessary, but would rather avoid doing if there's an alternative.

David

[davidfarndon]

I'll do that. Nightmare !

thanks to all.

D

[Mike Hughes]

I've looked and the behaviour is exactly the same as the other site that had this problem.

Something Sellerdeck need to get a grip on.

Mike

[saucysal]

Anybody having success with upgrade?

I am trying to decide when to try again to upgrade from 12.0.1 to 12.0.2, having had a major problem with it last week and having to revert to 12.0.1.

I see that at least two people that we know of have had a bad problem with basket contents disappearing (this thread). My problem was with uploading, which instantly failed, though Sellerdeck can upload when testing on their server, so would appear to be a problem on my computer (small business server).

What would encourage me to try again would be to hear from anybody who has success with upgrading to 12.0.2. I am keen to do the upgrade if possible, as it will remove some problems with bugs and add some better sorting options in filtering. Once I have the filtering sorted on my main website, I want to upgrade another site which will benefit especially from filtering.

The issue in this thread doesn't have a published solution as yet, as my problem also has not been solved, though if I re-try I will ensure that the back-up drive has been unplugged before doing the computer re-start, which is the only thing that I can think of.

Sarah

[peblaco]

I have upgraded 6 sites to 12.0.2 and none have had the problem with the basket contents disappearing. The filtering fixes work well, the on page dynamic filtering is quicker.

[saucysal]

Encouraging

Thank you Louise. At least I now know that it is possible. Sellerdeck have not been able to find out the cause of my upload problem: they could upload my snapshot to their test server successfully, and have not as yet reported back on the dmp file that I supplied to them last week. Have you come across problems like this caused by a computer re-start failure? That is the only thing that I can think of. When I applied the upgrade the computer (business server) re-started, though I was doing it remotely, and had not unplugged the back-up drive, which can apparently cause confusion when re-starting. My guess is that if the system files had not be updated it could have caused the failure, but I am far from being an expert. I also wonder whether this, or something similar, could also cause the problem in this thread.

Sarah

[Krithika]

Apologies for the inconvenience caused by this issue. A modified ACTINIC.pm has been posted here which resolves the problem.

Regards