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    #1

    HTML e-mails not rendering correctly

    Has anyone come across corrupt html formatted emails?
    This is intermittent, but around 1 in 4 of our order confirmation emails does not seem to render correctly, either in the email client or when viewed using a browser. and shows the html character code instead of the html character ie: instead of showing a space character it will show " "
    the attached screenshot shows a typical example.
    should the html header have a meta tag like...
    "<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">"
    (it doesn't at the moment) as well as the <!DOCTYPE HTML> tag

    As usual, ANY help would be greatly appreciated
    Last edited by Tezzflyer; 25-Mar-2014, 11:54 AM. Reason: forgot picture
    Tezzflyer

    Websparky Electrical Goods

    http://www.websparky.co.uk
    Tags: None
    #2
    Just noticed that in my question it actual has put a space where I had put the html character code
    (should have been an ampersand and the #32 and then a semicolon.

    I have just recieved another order confirmation where the postage has been left off.
    something fishy going on!
    Tezzflyer

    Websparky Electrical Goods

    http://www.websparky.co.uk

    Comment

      #3
      Hi Terry

      I started using HTML emails with SD2013 about 3 weeks ago and the automatic customer emails seem to be ok so far. However, I have a similar problem to yours with customer emails sent manually from the SD desktop application:



      This seemed to affect nearly every HTML email I sent manually, so I've had to revert to text-only manual emails.

      John
      John Ennals
      www.tortoys.co.uk

      Comment

        #4
        Ours are intermittent, which is really anoying, I origanaly thought it was to do with the email client rendering the htmll incorrectly, but I have this problem on varois platforms and mail clients, including windows tablets, Iphones and desktop imac and pcs with outlook 2010 and 2013.
        it really is a mystery, as usual support don't seem to believe that this is happening and so do bugger all about it!
        Tezzflyer

        Websparky Electrical Goods

        http://www.websparky.co.uk

        Comment

          #5
          The other thing I failed to mention is that we also have an intermittent problem with confirmation mails not even being sent (we can still download the order though.) see thread:-

          http://community.sellerdeck.com/showthread.php?t=55101
          Tezzflyer

          Websparky Electrical Goods

          http://www.websparky.co.uk

          Comment

            #6
            Terry,

            I think in both your example and mine, the problem is that occasional spaces are being inserted seemingly randomly at some point in the sending process, fracturing HTML character codes causing them to be interpreted as plain text instead. In my case some emails contain one occurrence, some two or three. Very occasionally there will be one which is 'clean'.

            Anyway, I've raised a support ticket and if any conclusion is reached I'll post it here as it may have some bearing on your issue as well.

            John
            John Ennals
            www.tortoys.co.uk

            Comment

              #7
              I don't think it is limited to spaces, as the picture below shows.
              I notice the quantity column is also not aligned correctly
              Tezzflyer

              Websparky Electrical Goods

              http://www.websparky.co.uk

              Comment

                #8
                Upgrade did'nt do the trick!

                I upgraded to v12.0.4 in the hope that it would sort out the layout problem, but no, Now when I send manual reciepts, it comes out corupted like John's
                Tezzflyer

                Websparky Electrical Goods

                http://www.websparky.co.uk

                Comment

                  #9
                  Similar email issues

                  Ok, so not exactly the same issue, but an issue with emails not displaying ocrrectly.

                  Our Cart summary looks like this:



                  You don't seem to have this issue, with the NETQUOTEVAR: etc in the Cart so thought you may be able to shed some light on my issue?

                  I have asked the community more than once and sellerdeck themselves don't have the answer!!

                  Thanks
                  Attached Files

                  Comment

                    #10
                    It looks to me like there is a problem with the script that generates the html email layout.
                    But what do I know, according to support it is the email client at fault (no it is'nt, or if it is, then it is all e-mail clients!).
                    Support have been totaly useless on this issue (as usual!) and the problem remains.
                    I suspect it is exactly the same problem that is causing your issue. Good look with support!
                    we are starting to look at other e-commerce solutions, will let you know how we get on.
                    Tezzflyer

                    Websparky Electrical Goods

                    http://www.websparky.co.uk

                    Comment

                      #11
                      Great thank you.

                      I fought support for weeks over this and have since left it - annoyingly getting an email asking if they could close the issue the other day.

                      Of course I said no - but I know it is the line 'CartOnlineXML' that controls this [part in the emails...

                      And this is controlled by the perl scripts - which I am not confident enough or knowledgable enough on the perl scripts to try to fix them.

                      I did try once but it completely messed up the site so I reverted to the original file and left it

                      So frustrating!!

                      Comment

                        #12
                        An update:

                        SellerDeck Support were unable to reproduce the error from my snapshot - they put through a transaction identical to the example I'd given, and produced an uncorrupted email which they sent me. I'm thinking therefore that it may be platform-dependent, e.g. the way the script communicates with certain types of email server?

                        As you can probably tell, I am completely out of my depth with this.

                        If I hear any more from Support I'll post it here.

                        John
                        John Ennals
                        www.tortoys.co.uk

                        Comment

                          #13
                          How many orders did they place as a customer would using your snapshot, the fact that the problem is intermittent seems to stop support in their tracks - if it was mail server or mail client dependant, then surely they would all behave the same. unless of course there is an intermittent problem with outlook 2010 outlook 2013, and Thunderbird on various platforms PCs Macs iPhones and Android phones!
                          Tezzflyer

                          Websparky Electrical Goods

                          http://www.websparky.co.uk

                          Comment

                            #14
                            Hi Terry

                            My problem with emails happens consistently, in that if I send a manual HTML email from SellerDeck followed by another one for the same order, they are both identically corrupted. However, two emails from different orders will both be corrupt but in different places. All of my automatic HTML customer emails are uncorrupted.

                            Your problem is different, as your automatic emails are being corrupted intermittently. I just hoped that if we found a solution to one problem it might suggest a solution to the other. I agree that neither problem lies with the email client, but I think characters are being dropped or inserted somehow when the script sends the email.

                            John
                            John Ennals
                            www.tortoys.co.uk

                            Comment

                              #15
                              John
                              ahh right, yes seems to the same but different!
                              I think you are bang on about the script errors.
                              Terry
                              Tezzflyer

                              Websparky Electrical Goods

                              http://www.websparky.co.uk

                              Comment

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