HTML e-mails not rendering correctly

[John Ennals]

Hi Terry

An update:

SellerDeck Support had a good look at this for me and weren't able to suggest a solution, but they did prove to me that the script is composing the email properly.

However, I just noticed something interesting: if I send a test email to my @aol.com email address, the corruption appears. If I send the same email to my @tortoys.co.uk email address, the email arrives perfectly formatted. I'm using the same email client (Outlook 2010) for both email addresses. Therefore it looks like the corruption may be dependent on the recipient's email provider, in other words the spurious characters are being inserted by the destination email server.

Would you be able to look back at a few of your customer emails that have been corrupted, and see if there is any commonality of customer email provider (e.g. are they all aol.com)? It would at least test the theory, if not provide a solution.

Cheers

John

[John Ennals]

Update: Support have now sent me a modified mailscript.pl which fixes the problem with HTML emails sent manually from the desktop. It appears to do this by splitting strings into lines of 78 characters or fewer.

I don't know if a similar mod could be applied to the script that sends the automatic order acknowledgement email from the server, but I'll ask.

John

[Mike Hughes]

Interesting.

I think the same script sends the emails from the server as well but it would be good to have confirmation.

Mike

[John Ennals]

I don't know if a similar mod could be applied to the script that sends the automatic order acknowledgement email from the server, but I'll ask.

Support have raised a bug for this, SD-3824.

John

[John Ennals]

It looks as though this has now been fixed in V14.0.1

John

[Dealec]

Email Problems -_-

I'm currently suffering the same problem. Looking around it's where email servers force a line break in the HTML at a certain line length.

For some reason Sellerdeck is obsessed with putting everything on one line (although a pain to edit ), which is fine on a web page, but rubbish for an email.

I'm guessing the only way around it is to edit the MailScript.pl.