Customer email - no product details

[graphicz]

Have just done a v12 site for a client previously using v9.
Not all customers have to make accounts.
In v9, when the customer placed an order they got an email with the details of the products they had just bought.
In v12 they just get the 'customer email' saying they have ordered something but not what it is (!).

We tried changing the email inner layout so the customer email had the order received email inner (that does contain details of the purchesd goods) but it generated errors and didn't work.

The customer email is xml the order received email is not.

How can the customer get an email acknowledging the order and telling him what he has bought?

How can it be that a confirmation of order email does not contain details of the purchase made?

Thank you!

[Buzby]

We have the same issue which we haven't been able to resolve.

I put it down to the Sellerdeck Factor where as part of the new features they have to screw something up that has worked for years.

We only have this problem on the automated emails, if you send it manually then the content is there.

[graphicz]

I have done a couple, of tests and I am getting emails with order details on my test site both when the option to create account is available and not available.

The site in question was brought up from v9, was this the case with yours too Jason?

[Buzby]

Mine was indeed a V9 site, but was a clean install not an upgrade, and using a 2013 theme. The content was then added by csv.

I would have thought though that my csv import would not have affected the emails.

Regards

Jason

[Buzby]

Jonathan,

Do you have any reference number, bug number etc which I can mention to Sellerdeck about this problem?

Many thanks

Jason