HTML emails not working for web orders

[jonsurf]

Hi

I've recently set up HTML emails within Seller Deck to send to customers when they place an order, and when their order is dispatched. These replace the old text emails we'd been using up to this point.

I believe I've set this up correctly, and the HTML emails are working when we receive an order via MOTO, and when we ship orders in Seller Deck. However, when a customer places an order via our website, they are still sent an 'order received' text email, even though I've specified HTML emails within Seller Deck (and refreshed the site). SD support were unable to solve it.

Does anyone have any ideas please?

Also, another quick question relating to emails, does anyone know how to change the subject line of the emails being sent out?

Many thanks

Jon

[peblaco]

Check you have the email settings set up correctly by reading this topic: SellerDeck 2013: Changing the email format.

[jonsurf]

Thanks peblaco, but I've already followed that post and been through support and they were unable to help. Any other ideas?