PANIC! Help please, can't access software

[BigDaddy]

Hi,

I'm new here but been using SD since 2013.

Following some work by BT (new phone system/router etc) the shortcut to opening SD software appears to have failed, and now appears defunct.

I am desperately trying to find the source file to create a new shortcut and open the software.

What should I be looking for. I've found 'catalog' but it replies 'unable to locate the database....'

HELP! I'm in a mild panic as I need to access it.

[NormanRouxel]

Without detailed knowledge of your operating system and computer configuration it will be difficult for anyone to help.

Do you have more than one computer? If so are you using a SellerDeck system that's split over more than one computer? Could it be that the router change has broken your connectivity?