Sendgrid Problems?

[KarenBM]

Are anybody experiencing problems using Sendgrid today? Just starting today, we cannot send email from within Sellerdeck, and customers are not being sent confirmation emails, nor being taken back to site smoothly following payment from PayPal or Sagepay. Not had any problems with Sendgrid before. Sellerdeck reports it cannot connect (see screenshots).
Nothing untowards in Network settings, but the email confirming success is not received.

Using 14.03.

Thanks guys.

[Mike Hughes]

Hi Karen,

Hopefully it's just a glitch for you as my emails from yesterday and today have been going out fine via sendgrid (using V18.0.4)

[KarenBM]

Hi Mike, Thank you for replying. I can't see why email are not sending then. 1and1 have not changed anything and I have made to changes in the script. I can download the orders just fine, but people cannot message from site, and they do not get an email confirmation. I cannot send email from within Sellerdeck as I get the error on the screenshots. Did I not atatch the screenshots in the first post? I'll try again here.

[KarenBM]

Just checked Actinic.pm for the port settings and they are nowhere to be seen. I had a computer crash in March and had to download the software from Sellerdeck again, but assumed any tweaks I had done would be imported in the snapshot. It has been working OK though since March until yesterday so no idea what has happened. Any help would be gratefully received.

[Goz]

ACTINIC.pm on SD2014....

$nSmtpPort is set on line 1321

By default it is set to 25

Try 465 or 587

You should also look for the same variable at line 480 on TestSettings.pl

[KarenBM]

Hi Goz. There are no visible port settings in neither Actinic.pm or TestSetting.pl, I already checked. I just have:

# Gather the SMTP host, server, and socket information
#
my ($nProto, $them, $nSmtpPort, $sLocalHost, $sMessage, $serverIP);

my $sLocalhost = GetHostname(); # get the local machine name or ip address
if ($sLocalhost eq '')
{
$sLocalhost = 'localhost'; # try localhost as a final possibility
# GetHostname should not fail on most of the systems
}

$nProto = getprotobyname('tcp');
$nSmtpPort = <actinic:variable name="ExternalSMTPPort" />; # Use default port - LINE 1321

$serverIP = inet_aton($sSmtpServer); # due the dns lookup and get the ip address
if (!defined $serverIP)
{


UPDATE: Just checked my previous installation of V14.03 and that didn't have the port number defined in Actinic.pm or Testsettings.pm either.

[Goz]

In that case I would suggest that your copies of ACTINIC.pm and TestSettings.pl are both corrupt.

I've checked all my SD2014 sites and, as I said in my post, $nSmtpPort is being set on the lines I mentioned.

ACTINIC.pm is 340kb

TestSettings.pl is 30kb

[Goz]

Looking at your post again, it looks like you've got a modified copy of ACTINIC.pm. Someone has introduced a variable to set SMTP somewhere in your copy of SD - that is not a standard copy of ACTINIC.pm

[KarenBM]

That would have been me at some point then, I have no recollection of doing that whatsoever, but then as we all know Actinic/Sellerdeck has necessitated a lot of tweaking over the years. In any case everything was working perfectly with those templates for years until two days ago.

[Goz]

Go into Design > Design Library > Variables.

Right Click on Library at the top and then select Find and look for ExternalSMTPPort - this will tell you where the variable is set. You can play with the 3 standard port numbers then to see if any of them work.
Let us know how you get on.

[KarenBM]

ACTINIC.pm is 340kb

TestSettings.pl is 30kb

Mine are:
ACTINIC.pm is 338kb - size on disk 340
TestSettings is 29.9kb size on disk 32kb

[NormanRouxel]

That setting ExternalSMTPPort setting came from this forum. See https://community.sellerdeck.com/for...1-server/page2 post #28.

So you should be able to set it under Settings / Site Options / Properties / Site.

[KarenBM]

Go into Design > Design Library > Variables.

Right Click on Library at the top and then select Find and look for ExternalSMTPPort - this will tell you where the variable is set. You can play with the 3 standard port numbers then to see if any of them work.
Let us know how you get on.

Yes found that now. Thank you Goz. Will let you know how I get on.

[KarenBM]

That setting ExternalSMTPPort setting came from this forum. See https://community.sellerdeck.com/for...1-server/page2 post #28.

So you should be able to set it under Settings / Site Options / Properties / Site.

Ah that's where it came from. Thanks Norman. Now I'll have a play and see what happens. It is set at 2525 at the moment.

[KarenBM]

Had it on port 2525, tried 25 - even though it is blocked by 1and1 - also tried 587 and 465 - none worked