Sendgrid Problems?

[KarenBM]

This is what I get when testing scripts:
SMTP Communication

Get host name...


Host name is '*******'
DNS lookup...


OK
Create socket address...


OK
Create socket...


OK
Connecting to socket...


FAILED. Connection timed out
SMTP Test failed
_____ End of SMTP Test ____

[KarenBM]

I have a 2016 site on 1&1 with sendgrid used for the emails. I just tried it using the manual patches to TestSettings.pl and ACTINIC.pm (using 2525) and the Network Test passed and the test email arrived here.

Could your Sendgrid account be the problem?

I did think that Norman and set up another account to try, but had exactly the same result there. Thanks for testing that for me.

Incidentally. Odd when testing network settings. If I alter the username for example it will still say network test was successful! I don't get a list of results, just that it has been successful etc

[NormanRouxel]

I have a 2016 site on 1&1 with sendgrid used for the emails. I just tried it using the manual patches to TestSettings.pl and ACTINIC.pm (using 2525) and the Network Test passed and the test email arrived here.

Could your Sendgrid account be the problem?

[KarenBM]

Had it on port 2525, tried 25 - even though it is blocked by 1and1 - also tried 587 and 465 - none worked

[KarenBM]

That setting ExternalSMTPPort setting came from this forum. See https://community.sellerdeck.com/for...1-server/page2 post #28.

So you should be able to set it under Settings / Site Options / Properties / Site.

Ah that's where it came from. Thanks Norman. Now I'll have a play and see what happens. It is set at 2525 at the moment.

[KarenBM]

Go into Design > Design Library > Variables.

Right Click on Library at the top and then select Find and look for ExternalSMTPPort - this will tell you where the variable is set. You can play with the 3 standard port numbers then to see if any of them work.
Let us know how you get on.

Yes found that now. Thank you Goz. Will let you know how I get on.

[NormanRouxel]

That setting ExternalSMTPPort setting came from this forum. See https://community.sellerdeck.com/for...1-server/page2 post #28.

So you should be able to set it under Settings / Site Options / Properties / Site.

[KarenBM]

ACTINIC.pm is 340kb

TestSettings.pl is 30kb

Mine are:
ACTINIC.pm is 338kb - size on disk 340
TestSettings is 29.9kb size on disk 32kb

[Goz]

Go into Design > Design Library > Variables.

Right Click on Library at the top and then select Find and look for ExternalSMTPPort - this will tell you where the variable is set. You can play with the 3 standard port numbers then to see if any of them work.
Let us know how you get on.

[KarenBM]

That would have been me at some point then, I have no recollection of doing that whatsoever, but then as we all know Actinic/Sellerdeck has necessitated a lot of tweaking over the years. In any case everything was working perfectly with those templates for years until two days ago.

[Goz]

Looking at your post again, it looks like you've got a modified copy of ACTINIC.pm. Someone has introduced a variable to set SMTP somewhere in your copy of SD - that is not a standard copy of ACTINIC.pm

[Goz]

In that case I would suggest that your copies of ACTINIC.pm and TestSettings.pl are both corrupt.

I've checked all my SD2014 sites and, as I said in my post, $nSmtpPort is being set on the lines I mentioned.

ACTINIC.pm is 340kb

TestSettings.pl is 30kb

[KarenBM]

Hi Goz. There are no visible port settings in neither Actinic.pm or TestSetting.pl, I already checked. I just have:

# Gather the SMTP host, server, and socket information
#
my ($nProto, $them, $nSmtpPort, $sLocalHost, $sMessage, $serverIP);

my $sLocalhost = GetHostname(); # get the local machine name or ip address
if ($sLocalhost eq '')
{
$sLocalhost = 'localhost'; # try localhost as a final possibility
# GetHostname should not fail on most of the systems
}

$nProto = getprotobyname('tcp');
$nSmtpPort = <actinic:variable name="ExternalSMTPPort" />; # Use default port - LINE 1321

$serverIP = inet_aton($sSmtpServer); # due the dns lookup and get the ip address
if (!defined $serverIP)
{


UPDATE: Just checked my previous installation of V14.03 and that didn't have the port number defined in Actinic.pm or Testsettings.pm either.

[Goz]

ACTINIC.pm on SD2014....

$nSmtpPort is set on line 1321

By default it is set to 25

Try 465 or 587

You should also look for the same variable at line 480 on TestSettings.pl

[KarenBM]

Just checked Actinic.pm for the port settings and they are nowhere to be seen. I had a computer crash in March and had to download the software from Sellerdeck again, but assumed any tweaks I had done would be imported in the snapshot. It has been working OK though since March until yesterday so no idea what has happened. Any help would be gratefully received.