v14.0.1 - Manage (EMail) Layouts

[Howardair]

In E-Mail MANAGE LAYOUTS, the 4 e-mails (Order received, Shipped, etc) are displaying in gibberish....I can't see what they look like as they are not displaying the content properly. By pressing EDIT I can see the formatting, but that does not allow me to physically see what is about to be sent to the customer with the fields inserted by the order. Is there a problem with MANAGE LAYOUTS? How can I fix the problem? Many thanks

[Howardair]

End result info: Found html email did not provide more then one page of content. Therefore, converted shipping to text format (where I could insert 4 paragraphs of text!). Thanks for reading