HI,
I'm hoping someone can help, we upgraded to Sellerdeck 2014 a couple of months ago and all seemed great. However a few weeks ago the performance when deleting products, switching between orders and design/content has recently become terrible. At times when deleting a product I have to wait up to a minute as it says "Not responding" and then actually deletes the product. This is a fairly major issue considering some days I may need to remove 50-60 products.
I should add that we have an additional user but the problem appears to happen regardless of whether they are logged in. Support have had a look and can't replicate the issue. Sellerdeck is installed on a brand new computer that is way over specced when compared to recommended system requirements.
Slightly unrelated as this has always been an issue but I i click on housekeeping Sellerdeck goes "not responding" for a about a minute before loading the drop down. Other menus aren't affected.
I've done millions of database compacts, restarts etc so any help would be much appreciated.
Ben
I'm hoping someone can help, we upgraded to Sellerdeck 2014 a couple of months ago and all seemed great. However a few weeks ago the performance when deleting products, switching between orders and design/content has recently become terrible. At times when deleting a product I have to wait up to a minute as it says "Not responding" and then actually deletes the product. This is a fairly major issue considering some days I may need to remove 50-60 products.
I should add that we have an additional user but the problem appears to happen regardless of whether they are logged in. Support have had a look and can't replicate the issue. Sellerdeck is installed on a brand new computer that is way over specced when compared to recommended system requirements.
Slightly unrelated as this has always been an issue but I i click on housekeeping Sellerdeck goes "not responding" for a about a minute before loading the drop down. Other menus aren't affected.
I've done millions of database compacts, restarts etc so any help would be much appreciated.
Ben
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