Slow Performance

[Sail and Ski]

HI,
I'm hoping someone can help, we upgraded to Sellerdeck 2014 a couple of months ago and all seemed great. However a few weeks ago the performance when deleting products, switching between orders and design/content has recently become terrible. At times when deleting a product I have to wait up to a minute as it says "Not responding" and then actually deletes the product. This is a fairly major issue considering some days I may need to remove 50-60 products.

I should add that we have an additional user but the problem appears to happen regardless of whether they are logged in. Support have had a look and can't replicate the issue. Sellerdeck is installed on a brand new computer that is way over specced when compared to recommended system requirements.

Slightly unrelated as this has always been an issue but I i click on housekeeping Sellerdeck goes "not responding" for a about a minute before loading the drop down. Other menus aren't affected.

I've done millions of database compacts, restarts etc so any help would be much appreciated.

Ben

[Jan]

Do you have any network drives connected in explorer that are not available or any printers defined that are not available anymore? If you do remove or disconnect them.

I would also suggest that you compact and repair your database (this is on the housekeeping menu unfortunately)

Regards,

[NormanRouxel]

A quick look show you loading several external resources that aren't SD standard ones:

//connect.facebook.net/en_US/fbds.js

<img src="http://www.feefo.com/feefo/feefologo.jsp?logon=www.sailandski.co.uk&template=service-stars-yellow-150x38_en.png&smallonzero=true" border="0" alt="Feefo logo" title="See what our customers say about us"/>

<img src="http://www.feefo.com/feefo/feefologo.jsp?logon=www.sailandski.co.uk&template=service-stars-yellow-150x38_en.png&smallonzero=true" border="0" alt="Feefo logo" title="See what our customers say about us"/>

cdn.livechatinc.com/tracking.js

You need BlockIf's around the bits of relevant code containing IsNotPreviewMode.

[Sail and Ski]

Thanks for the advice.

I should have mentioned this is the site:

http://www.sailandski.co.uk


I have disconnected the drive but it didn't make any odds, I have also done quite a few compacts (despite having to wait so long for the housekeeping menu to load!)

Norman, I have put IsNotPreview tags around the bits you mentioned. I will see if it solves the issue!
How is it you found those bits? Is there anyway to check what elements may be causing a slow down in preview?

[NormanRouxel]

I just searched the source code of your pages for .js and found that few.

There are undoubtedly other tools that would help point out off-site data loads.