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    #1

    Decent web server companies

    We've all been here I know, but I'm on limited time with my old (Virtual) dedicated server from my supplier who are now pretty useless - I can't mention who they are, but you might guess

    Suffice to say, I use a DDS for over 6 years, someone hacked it and used the CGI bin to send out spam mail. I only knew this when my site was as slow as a snail

    Support, if you can call it that, told me the DDS I have is 'no more' so buy a Cloud server and transfer your sites to it - job done

    "Why the hell didn't you do something about this then sooner, being that I pay £500 a year for this, don't you actually monitor these sort of things?"

    This was in May 2015 - "errrr, I have other customers on my DDS who use PHP & Word Press, any chance YOU can upgrade me to the equivalent new server and transfer this over for me?"

    No replies at all.......

    I could go on, but I'm fuming, and would really appreciate anyone to point me in the right direction to a company that can transfer for me, who you can actually speak to, who actually replies to emails and doesn't make you feel like something you've trod on

    I was more than happy to pay more for a new faster server and asked for help, but nothing - not a thing and I don't want to deal with them anymore

    Thanks if you can help out
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    #2
    Originally posted by kev67 View Post
    We've all been here I know, but I'm on limited time with my old (Virtual) dedicated server from my supplier who are now pretty useless - I can't mention who they are, but you might guess

    Suffice to say, I use a DDS for over 6 years, someone hacked it and used the CGI bin to send out spam mail. I only knew this when my site was as slow as a snail

    Support, if you can call it that, told me the DDS I have is 'no more' so buy a Cloud server and transfer your sites to it - job done

    "Why the hell didn't you do something about this then sooner, being that I pay £500 a year for this, don't you actually monitor these sort of things?"

    This was in May 2015 - "errrr, I have other customers on my DDS who use PHP & Word Press, any chance YOU can upgrade me to the equivalent new server and transfer this over for me?"

    No replies at all.......

    I could go on, but I'm fuming, and would really appreciate anyone to point me in the right direction to a company that can transfer for me, who you can actually speak to, who actually replies to emails and doesn't make you feel like something you've trod on

    I was more than happy to pay more for a new faster server and asked for help, but nothing - not a thing and I don't want to deal with them anymore

    Thanks if you can help out
    We have a dedicated server at UKFast, phenomenal support 24/7, they use Plesk control panels and you can specify the exact build of your server BUT you pay for what you get and it is not cheap.

    Malcolm
    SellerDeck Accredited Partner,
    SellerDeck 2016 Extensions, and
    Custom Packages

    Comment

      #3
      I agree Malcolm that you pay for what you get

      And I'll look up the company you mentioned - I've heard of them before, support is the prime for me

      And judging by your signature information, you clearly know what you're talking about, so thanks for replying to me , much appreciated

      Comment

        #4
        Originally posted by kev67 View Post
        I agree Malcolm that you pay for what you get

        And I'll look up the company you mentioned - I've heard of them before, support is the prime for me

        And judging by your signature information, you clearly know what you're talking about, so thanks for replying to me , much appreciated
        We use the server for a 24/7 data collection service for Energy Meters collecting data every 30 minutes fully automatically so we needed the best uptime and support we could find.

        Malcolm
        SellerDeck Accredited Partner,
        SellerDeck 2016 Extensions, and
        Custom Packages

        Comment

          #5
          I second UKFast been with them about 8-9 years, support normally answers in 3-5 rings excellent engineers and very knowledgeable on support but priced between rack-space and the lower cost ones
          Chris Ashdown

          Comment

            #6
            Originally posted by malbro View Post
            We use the server for a 24/7 data collection service for Energy Meters collecting data every 30 minutes fully automatically so we needed the best uptime and support we could find.
            OK, that's fair enough and enough for me to decide

            Thanks Malcolm, appreciate the help and advice

            Comment

              #7
              Originally posted by chris ashdown View Post
              I second UKFast been with them about 8-9 years, support normally answers in 3-5 rings excellent engineers and very knowledgeable on support but priced between rack-space and the lower cost ones
              Thanks Chris

              Again, you're another person on this forum to listen to

              Best get the phone out now...

              Thank you both

              Comment

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