Internet sales application not working

[susan]

Tried opening my sellerdeck catalog but it keeps coming up with this and says windows will notify you when a solution is found.

Any ideas as to problem and likely solution is ??

Sue

[guccij]

Could you post a screen grab of exactly what the error is?

In the meantime, have a search for some possible causes and solutions.

[susan]

done a screen shot how do i insert it here

Done a screen shot not sure ho to post it here can send it as e mail but ot who ??

Sue

[Duncan Rounding]

When you reply, go to Advanced and then at the top of the entry box you will see the paper clip icon that will let you upload an image.

[susan]

sorry it keeps coming up as failing to upload any chance of any email address

[susan]

I found this in the archives
Hi Geraldine

It's most likely a corrupt database that's causing this, if you have MS-Access I suggest Compacting and reparing the database (ActinicCatalog.mdb) to see if it works, else you will need to raise a support ticket so a support technician can look into it.

Regards

bit nervous about fiddling with files in bck office though

Sue

[Duncan Rounding]

You should always make a backup of the database before doing anything.

Copy the ActinicCatalog.mdb file file to a backup location and then try compacting the original in Access.

SellerDeck Support do not normally monitor the Community Forums. If you have a Support contract then you can call them tomorrow or you can email them from here https://support.sellerdeck.co.uk/home.

If you do not have a contract then you can only raise an email ticket. The page to do that appears to be broken - so I suggest you call and enquire about that.