Shipping

[EdHarrison]

See down the thread - fixed kindly by Norman - brilliant

I have used simple shipping for a few years to avoid the issue of it not showing in the cart unless you have shopped before etc - the problem in 2016 is that it does this mad thing of totaling including shipping without defining it in a field - customers are moaning that the prices are increased by £2.95 (shipping) in the cart but it is says nowhere what the extra charge is!

Lost two sales in the last 24 hours because customers saw this odd total without explanation - there was a fix I believe (not the crazy get location early when it is UK only) but cant remember!!!

I have turned off shipping (costly) but reputation is even more costly

[EdHarrison]

I would be very grateful if this could be resolved...it was fine in 2014 on simple shipping...thank you

[Mike Hughes]

The only reports I could see that does this are:

1. Ticking the box 'customer editable' on the simple shipping setup.

2. Not having 'Quantity in the cart' selected. (I've no idea if this is true or not)

You can check these on your site, or a simple solution would be to just edit the cart layout and include a line to show the fixed shipping charges.

Failing that, call technical support.

Mike

[EdHarrison]

I have called them and they said it is on the wishlist for the next release - frustrating as 2014 did not do this with simple shipping...

[Mike Hughes]

The simple workaround would be to edit the cart layout and add a manual line saying 'Delivery charge (£2.95 inc VAT)' with 2.46 showing in the cost column. It should only take 10 minutes to do.

Even simpler would be to add a line of text below the cart saying 'This price includes our delivery charge of £2.95'. At least customers will then be able to see why the value in the cart is more than they were expecting.

You say you have turned off shipping. When I looked at your site it was still adding the £2.95 to the cart.

Mike

[EdHarrison]

Thanks Mike - I have turned it on testing fixes, tried a lot of suggestions but nothing works, I am not confident implementing the checkout and cart text changes myself so will see if a developer can help - one issue is once a customer ticks remember me it does show! Therefore if there is a manual line in there it will appear twice to them!

[NormanRouxel]

A small bit of JavaScript could easily remove the extraneous line if both appear.

[Mike Hughes]

It sounds as if this might just be sellerdeck messing up a blockif on the delivery charge line in the cart.

If I can find some time I'll take a look at V16 layouts and see what they've done.

[EdHarrison]

Hieroglyphics to me but this is the layout - seems to show in design preview but hidden for some unknown reason.

<Actinic:REMOVE TAG="ShippingRow">
<tr class="checkoutMobileTR">
   <td align="right" colspan="<Actinic:Variable Name="PriceColSpan"/>"><b><Actinic:Variable Name="ShippingCaption"/></b></td>
   <td align="right" class="cart"><Actinic:Variable Name="Shipping"/></td>
   <Actinic:REMOVE TAG="RemoveButtonSpan">
      <td align="center" rowspan="<Actinic:Variable name='RemoveRowSpan' />">&nbsp;</td>
   </Actinic:REMOVE>
</tr>
</Actinic:REMOVE>

[Mike Hughes]

I suspect it's those REMOVE tags that are the culprit.

As an easy edit that's easily undone, change the tag in this line

<Actinic:REMOVE TAG="ShippingRow">

from "ShippingRow" to "ShippingRowXXX" and update the site.

All we're doing here is hiding the row from Sellerdeck's code that's hiding the row. If it can't find it then it can't hide it.

That should fix it.

Mike

[EdHarrison]

Thank you - didn't work sadly

[NormanRouxel]

Try using these replacement layouts that force the display of a "Shipping £2.46" line but remove it if the real SellerDeck row is displayed.

Shipping Charge Row In Cart:

<tr id="shippingfudgerow" class="checkoutMobileTR">
   <td align="right" colspan="<Actinic:Variable Name="PriceColSpan"/>"><b>Shipping</b></td>
   <td align="right" class="cart">£2.46</td>
   <Actinic:REMOVE TAG="RemoveButtonSpan">
      <td align="center" rowspan="<Actinic:Variable name='RemoveRowSpan' />">&nbsp;</td>
   </Actinic:REMOVE>
</tr>
<Actinic:REMOVE TAG="ShippingRow">
<tr class="checkoutMobileTR">
   <td align="right" colspan="<Actinic:Variable Name="PriceColSpan"/>"><b><Actinic:Variable Name="ShippingCaption"/></b></td>
   <td align="right" class="cart"><Actinic:Variable Name="Shipping"/></td>
   <Actinic:REMOVE TAG="RemoveButtonSpan">
      <td align="center" rowspan="<Actinic:Variable name='RemoveRowSpan' />">&nbsp;</td>
   </Actinic:REMOVE>
</tr>
<script>$(document).ready(function(){$( "#shippingfudgerow" ).remove();});</script>
</Actinic:REMOVE>

Shipping Charge Row:

<tr id="shippingfudgerow" class="checkoutMobileTR">
   <td align="right" colspan="<Actinic:Variable Name="PriceColSpan"/>"><b>Shipping</b></td>
   <td align="right" class="cart">£2.46</td>
</tr>
<Actinic:REMOVE TAG="ShippingRow">
<tr class="checkoutMobileTR">
   <td align="right" colspan="<Actinic:Variable Name="PriceColSpan"/>"><b><Actinic:Variable Name="ShippingCaption"/></b></td>
   <td align="right" class="cart"><Actinic:Variable Name="Shipping"/></td>
</tr>
<script>$(document).ready(function(){$( "#shippingfudgerow" ).remove();});</script>
</Actinic:REMOVE>

N.B. Untested.

UPDATE - A better solution is in post #19 below.

[EdHarrison]

Norman,
Brilliant - just one issue - the word CAPTION appears next to the £2.46 in the cart?

Its live if you want a look

[NormanRouxel]

I've amended the 2 layouts above to hopefully fix that.

[EdHarrison]

That appears to have caused a server error...

No its me - I have put code in the wrong layout yuk

Now fixed with more concentration - excellent Norman, much appreciated.