External links problem - unable to update External Data in v16

[chris ashdown]

I sympathise with you over this contempt and lack of action by their lordships over what is a fundamental part of there sales in being able to import files from excel

Bugs are a way of life but this fault id far larger failing than a mere bug and even though i don't use this feature, it should have been given the highest priority to have it sorted

With this very negative approach by Sellerdeck i for one, am using Sellerdeck for the last time, when my site next needs a update i will change to WP

This forum gives far more help to users than Sellerdeck's inputs and even when i paid for support it was often above the help desk and disappeared to the developers never to be heard of again, this happened many times

[feemish]

Thanks Chris, I'm now feeling the same. You'd have thought looking after your core long term customer base and making sure the products basic functions worked properly would be a priority.. I'm frustrated but also quite sad at the lack of support. I certainly don't feel like a valued customer anymore.

[Mantra]

Still no response at all on this... no fix date.. no workaround.. just radio silence.

Obviously not good!
I do not use this facility, but I often updated product stock and price changes by importing text files exported from MS Access to Excel and then saved as TAB delimited text files for import into SellerDeck V14 in flat file TAB delimited format.
I have just checked and find I can still do this in V16.
It helps if the text data field names match the SellerDeck database field names which will probably be the case with your existing Excel file that you are no longer able to link externally to V16.
Perhaps this is a method you could use pending a resolution of your problem.
Martin
Mantra Audio

[Mike Hughes]

The problem in this case is not that you can't link to an external file, that bit works fine. Sellerdeck will link to the external file and import the contents of that file without any problems.

What doesn't work is that sellerdeck won't update the contents of the external file as things like stock get updated. This is an option within sellerdeck that no longer works.

[feemish]

That's right Mike.

Thanks for the input though Martin.

[printerbase]

I moved off SellerDeck just over a year ago but I still look at the community (I probably look more often than SellerDeck themselves) because after using a product for around 18 years you develop a certain affinity to it.

If anybody wants to hear my story about moving away, good bits, bad bits drop me a private message and I will happily let you know about my experience.

Peter

[feemish]

Is the private messaging actually working on here anymore? I don't seem to be getting messages or email notifications from the forum anymore despite being subscribed to threads. (and they're not going into spam either)

[printerbase]

I've just sent you a message through your profile.

[printerbase]

As the messaging function appears to not be working, if anybody want to contact me just find the details on my website.

Peter

[Jan]

I don't think that you should automatically get free support for software that offers a support contract that you have chosen not to have but maybe two things are needed by Sellerdeck with regard to support :

1) A bug report form, so that users without support can report bugs
2) Support for a one off or hourly fee

Kind regards,

[feemish]

I don't think that you should automatically get free support for software that offers a support contract that you have chosen not to have but maybe two things are needed by Sellerdeck with regard to support :

1) A bug report form, so that users without support can report bugs
2) Support for a one off or hourly fee

Kind regards,

Technically though Jan we are not talking about me wanting 'support'.. like I am unable to do something... The software isn't working as it should! The external linking is broken... That's a software failure.

"Difference between defect, error, bug, failure and fault: “A mistake in coding is called error ,error found by tester is called defect, defect accepted by development team then it is called bug ,build does not meet the requirements then it is a failure.”
https://www.quora.com/Software-Testi...ct-and-Failure

[feemish]

Plus Jan, according to Trading Standards, under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.

You shouldn't need to pay extra for a 'support contract' to resolve an issue with software that isn't working as described! Do you really think you should?

[feemish]

I've just sent you a message through your profile.

Hi Peter... nope.. no messages are coming through. I have emailed you directly via your website.

[Jan]

Plus Jan, according to Trading Standards, under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.

This act entitles you to a repair or a replacement, as I understand it, Sellerdeck are repairing the issue.

[Jan]

Technically though Jan we are not talking about me wanting 'support'.. like I am unable to do something... The software isn't working as it should! The external linking is broken... That's a software failure.

"Difference between defect, error, bug, failure and fault: “A mistake in coding is called error ,error found by tester is called defect, defect accepted by development team then it is called bug ,build does not meet the requirements then it is a failure.”
https://www.quora.com/Software-Testi...ct-and-Failure

So option one would suit your needs, a way to reports bugs in the software when you do not have a support contract.