Server script error when uploading after upgrading to V16.0.3

[Ian Clyde]

Hi,

I've just upgraded to v16.0.3 from v14 but when I try to refresh the website I get an error message saying 'the server scripts are incompatible with this version of Sellerdeck' and 'Sever version = 14.0, Client Version = 16 RUBC.

Am I missing something here? (I use Sellerdeck hosting)

Thanks.
Ian.

[NormanRouxel]

Here's how to force an all-new set of files onto your server:

In SellerDeck try Help / Troubleshooting / Web Site Purge and Refresh / select Delete Perl Files and restore from Original folder; also select Delete .cat and .fil files / then Delete and Refresh.

[Ian Clyde]

That's great, many thanks Norman. Its uploading fine now, the only error I'm getting now is when I run a test order through and try to 'commit' the payment I get an error saying 'PHP Error!!!' Any ideas?
Thanks again.
Ian.

[NormanRouxel]

There's a thread (but possibly no solution) on "PHP Error" - http://community.sellerdeck.com/showthread.php?t=57057

[Ian Clyde]

Thanks Norman, I'll ask my development person and if she doesn't know the answer I'll raise a ticket. If I get an answer I'll update here. Thanks again.
Ian.

[guccij]

The PHP Error bug remains unresolved. Looks like we will all have to stop using Sellerdeck Payments until someone can be bothered to fix it.

[Ian Clyde]

Just an update, I've turned the PC on this morning to find the PHP error is now not happening - strange! Maybe its an intermittent error, will see if it reoccurs.

[guccij]

The only way to clear it is to "repair" the software.

You have to make a full backup of your files and folders.

Then reinstall the software over the top of the existing, selecting the repair function.

I don't know about your installation experience, but for us this takes between 50 and 90 minutes.

Not something to be done at a busy time, and very annoying to have to do it repeatedly because the bug inevitably rears its incredibly ugly and unnecessary head again further down the line..

--edit--

Just to confirm, doing the repair option is not a fix. Your next Sellerdeck Payments order, or the one after that maybe, will also trigger the PHP error. This has never been properly addressed or acknowledged as a bug by Sellerdeck , presumably because they are only focussing on their 365 or whatever it is offering.

[Ian Clyde]

Thanks for the update - depressing that its going to re-appear! And worse that a re-install is the only way to (temporarily) fix it. I wonder how many users are suffering with this?!