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    #1

    Site down please help

    Call me stupid

    Was trying to do how to export catalogue content using a layout see other post today

    It did not do what i wanted so so for some silly reason i deleted the SiteHTML files when i next went to upload the site it came up with the enclosed warning which would not allow me to click it off so had to shut down and reload.saved a MDB

    I have tried using earlier snapshot today but still the same argument

    Looks like feefoe has lost its data anyone any ideas
    Attached Files
    Chris Ashdown
    Tags: None
    #2
    A reinstall of sellerdeck might fix it. You should then be able import your most recent snapshot and/or bring back in the mdb.

    For safety I'd copy everything from your site1 file (or whatever you might have named it) just in case.

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment

      #3
      Hi Mike

      Ok present situation

      We make backups every hour using Jans free software and a independent backup every night that goes home with me

      This morning I did a snapshot and before I started a backup of the mdb

      Found the problem and after a while did a reinstall from the snapshot. same result

      obviously a problem with feefo data

      Result
      Reinstalled again updated orders from mdb backup, contacted Sellerdeck who wanted £1400 (£118 a month for Sellerdeck support)

      Declined wonder why, and turned off feefo in marketing, Now works without feefo so need to know what is missing in Site HTML and if I can get it back working
      Chris Ashdown

      Comment

        #4
        Are you able to licence a new site and compare to see what the missing file(s) might be?
        -----------------------------------------

        First Tackle - Fly Fishing and Game Angling

        -----------------------------------------

        Comment

          #5
          Hi mike
          Only got so far at work today to switching feefo off and reinstall site online before closing time

          Did try a new site setup but still came up with problem when publishing

          Aim in morning to swith on feefo and see what happens but if anyone knows what the missing file is it would be nice

          Hope restarting feefo it will publish a file in the right place

          Worst cast either Sellerdeck help or I just stop paying for feefo
          Chris Ashdown

          Comment

            #6
            The only thing I can see in the siteHTML file that looks like it might be relevant is the 'Feedback.xsl' file.

            Turning Feefo back on might re-instate it if's missing.

            Mike

            PS. I thought the snapshot was supposed to include the siteHTML files so not sure why anything important might have gone missing.
            -----------------------------------------

            First Tackle - Fly Fishing and Game Angling

            -----------------------------------------

            Comment

              #7
              Hi Chris,

              After making fundamental changes, it's probably best to upload in test mode. At that point, you will be able to see things are broken, and be able to revert to a working state.

              We make a full site folder backup before any major works, as well as our routine scheduled server backups - in case of a situation like this (it happens unfortunately)

              Are you not able to go back 4-5 days to a known working environment? Or if you have it enabled, windows previous versions?

              As Mike has highlighted, deploy a new site, synchronize any missing files - hopefully this will help fix.

              Will SellerDeck not be able to help on an ad-hoc basis? I feel that missing off Feefo reviews will be painful - sellers like having feedback to base their purchase ideas on.
              Matt. M - SMR Enterprises Ltd.

              Comment

                #8
                Thanks mike
                Can you see if you can read that file to see whats in it.

                I will wait till later today to try as normally very quite friday afternoon

                Thanks for your help at least i know what i am looking for now
                Chris Ashdown

                Comment

                  #9
                  Found that file on one of the other sites that does not use feefo but not on my main site , it looks like a template rather than something that changes so may just try adding it to my site and then switching feefo back on and test

                  Anyone any advice before i jump in
                  Chris Ashdown

                  Comment

                    #10
                    This is what's in mine. Looking at it I'd say it's the layout for the feefo feedback.

                    .
                    Code:
                    <?xml version="1.0" encoding="iso-8859-1" ?><xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"><xsl:output method="html" indent="yes"/><xsl:variable name="feefostarsimageroot" select="'http://cdn.feefo.com/feefo/resources/images/rating'" /><xsl:template match="/"><div class="feefoFeedback"><div class="comments"><xsl:for-each select="FEEDBACKLIST/SUMMARY"><span><p class="supplier"><div> Feedback for <xsl:value-of select="TITLE"/> has been compiled from <strong><span><xsl:value-of select="TOTALPRODUCTCOUNT"/></span></strong><xsl:text> reviews</xsl:text><xsl:variable name="nChildProductReviewCount" select="CHILDPRODUCTSREVIEWCOUNT"></xsl:variable><xsl:if test="$nChildProductReviewCount > 0"><xsl:text>, with </xsl:text><strong><xsl:value-of select="$nChildProductReviewCount"></xsl:value-of></strong><xsl:text> reviews of additional products available to order with it</xsl:text></xsl:if><xsl:text>.</xsl:text></div></p></span></xsl:for-each><table class="comm-table"><tr><th width="75px" class="feefoHeaders">Date</th><th width="150px" class="feefoHeaders">Product</th><th width="50px" class="feefoHeaders">Score</th><th class="feefoHeaders">Customer Comment</th></tr><xsl:for-each select="FEEDBACKLIST/FEEDBACK"><tr><td><span class='feefoCellLabel'>Date:</span><a target="new"><xsl:attribute name="href"><xsl:value-of select="READMOREURL" disable-output-escaping="yes" /></xsl:attribute><time><xsl:attribute name="datetime"><xsl:value-of select="HREVIEWDATE" disable-output-escaping="yes" /></xsl:attribute><xsl:value-of select="DATE" disable-output-escaping="yes" /></time></a></td><td><span class='feefoCellLabel'>Product:</span><h3 class="item"><xsl:choose><xsl:when test="LINK"><a><xsl:attribute name="href"><xsl:value-of select="LINK" disable-output-escaping="yes"/></xsl:attribute><span><xsl:value-of select="DESCRIPTION" disable-output-escaping="yes"/></span></a></xsl:when><xsl:otherwise><span><xsl:value-of select="DESCRIPTION" disable-output-escaping="yes"/></span></xsl:otherwise></xsl:choose></h3><xsl:if test="ADDITIONALITEMS"><span class="alsobought"><ul><li>Customer also bought: .... :</li><xsl:for-each select="ADDITIONALITEMS/ITEM"><li><xsl:value-of select="." disable-output-escaping="yes" /></li></xsl:for-each></ul></span></xsl:if></td><td><span class='feefoCellLabel'>Score:</span><div class="comm-rating"><xsl:if test="SERVICERATING"><xsl:if test="PRODUCTRATING"><em>Service:</em></xsl:if><xsl:variable name="serviceratingnumber"><xsl:choose><xsl:when test="SERVICERATING = '++'">5</xsl:when><xsl:when test="SERVICERATING = '+'">4</xsl:when><xsl:when test="SERVICERATING = '-'">2</xsl:when><xsl:when test="SERVICERATING = '--'">1</xsl:when><xsl:when test="SERVICERATING = 'W'">W</xsl:when><xsl:otherwise>norating</xsl:otherwise></xsl:choose></xsl:variable><img><xsl:attribute name="src"><xsl:value-of select="concat($feefostarsimageroot,$serviceratingnumber,'.png')"/></xsl:attribute><xsl:attribute name="alt"><xsl:value-of select="SERVICERATING"/></xsl:attribute></img></xsl:if><xsl:if test="string(PRODUCTRATING)"><xsl:if test="SERVICERATING"><em>Product:</em></xsl:if><xsl:variable name="productratingnumber"><xsl:choose><xsl:when test="PRODUCTRATING = '++'">5</xsl:when><xsl:when test="PRODUCTRATING = '+'">4</xsl:when><xsl:when test="PRODUCTRATING = '-'">2</xsl:when><xsl:when test="PRODUCTRATING = '--'">1</xsl:when><xsl:when test="PRODUCTRATING = 'W'">W</xsl:when><xsl:otherwise>norating</xsl:otherwise></xsl:choose></xsl:variable><img><xsl:attribute name="src"><xsl:value-of select="concat($feefostarsimageroot,$productratingnumber,'.png')"/></xsl:attribute><xsl:attribute name="alt"><xsl:value-of select="PRODUCTRATING"/></xsl:attribute></img></xsl:if><xsl:if test="SERVICELATEST"><xsl:variable name="servicelatestnumber"><xsl:choose><xsl:when test="SERVICELATEST = '++'">5</xsl:when><xsl:when test="SERVICELATEST = '+'">4</xsl:when><xsl:when test="SERVICELATEST = '-'">2</xsl:when><xsl:when test="SERVICELATEST = '--'">1</xsl:when><xsl:otherwise>norating</xsl:otherwise></xsl:choose></xsl:variable><em>Latest:</em><xsl:if test="PRODUCTRATING"><em>Service</em></xsl:if><img><xsl:attribute name="src"><xsl:value-of select="concat($feefostarsimageroot,$servicelatestnumber,'.png')"/></xsl:attribute><xsl:attribute name="alt"><xsl:value-of select="SERVICELATEST"/></xsl:attribute></img></xsl:if><xsl:if test="PRODUCTLATEST and PRODUCTLATEST != '0'"><xsl:variable name="productlatestnumber"><xsl:choose><xsl:when test="PRODUCTLATEST = '++'">5</xsl:when><xsl:when test="PRODUCTLATEST = '+'">4</xsl:when><xsl:when test="PRODUCTLATEST = '-'">2</xsl:when><xsl:when test="PRODUCTLATEST = '--'">1</xsl:when><xsl:otherwise>norating</xsl:otherwise></xsl:choose></xsl:variable><xsl:if test="not(SERVICELATEST)"><em>Latest:</em></xsl:if><xsl:if test="SERVICERATING"><em>Product:</em></xsl:if><img><xsl:attribute name="src"><xsl:value-of select="concat($feefostarsimageroot,$productlatestnumber,'.png')"/></xsl:attribute><xsl:attribute name="alt"><xsl:value-of select="PRODUCTLATEST"/></xsl:attribute></img></xsl:if></div></td><td><span class='feefoCellLabel'>Customer Comment:</span><p><xsl:value-of select="CUSTOMERCOMMENT" disable-output-escaping="yes"/></p><xsl:for-each select="FURTHERCOMMENTSTHREAD/POST"><xsl:if test="CUSTOMERCOMMENT"><br /><div class="customercomment"><p> On <xsl:value-of select="DATE" /> the customer<xsl:if test="SERVICERATING or PRODUCTRATING"> changed their rating and </xsl:if> added:<br/> <xsl:value-of select="CUSTOMERCOMMENT" disable-output-escaping="yes" /></p><a target="new"><xsl:attribute name="href"><xsl:value-of select="../../READMOREURL" disable-output-escaping="yes" /></xsl:attribute>See this exchange on Feefo</a></div></xsl:if><xsl:if test="VENDORCOMMENT"><br /><div class="vendorcomment"><p> On <xsl:value-of select="DATE" /> the supplier responded:<br /><xsl:value-of select="VENDORCOMMENT" disable-output-escaping="yes" /></p></div></xsl:if></xsl:for-each></td></tr></xsl:for-each></table></div></div></xsl:template></xsl:stylesheet>
                    EDIT: My only advice would be to make a proper backup first.
                    -----------------------------------------

                    First Tackle - Fly Fishing and Game Angling

                    -----------------------------------------

                    Comment

                      #11
                      Found that file on one of the other sites that does not use feefo but not on my main site , it looks like a template rather than something that changes so may just try adding it to my site and then switching feefo back on and test

                      Anyone any advice before i jump in

                      AGG just opened a new site and the siteHTML is empty so file must be generated after instalation
                      Chris Ashdown

                      Comment

                        #12
                        Just to say thanks to everyone now all back online and working well

                        At the end of last week i had the site 95% working but still a couple of week points in that could not export to sage and also a few xls warnings over feedback

                        Today had a new snapshot from 17th July and made a mdb from first thing this morning and updated the orders onto the snapshot and all works well, just lost a large number of corrections i had made to the site

                        Thanks those who helped keep me sane
                        Chris Ashdown

                        Comment

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