McAfee - Suspect Site Upload Problem

[Mantra]

I have just completed the set up for a new PC to replace one (4 years old) with a failing hard drive.

The old PC had Norton 360 Security Anit-Virus protection, whereas the new PC had McAfee pre-installed which was needed to maintain protection during set up until I was able to get the Norton 360 protection re-established that works fine without problems.

With McAfee installed I found that I could download orders but uploading the site stalled and failed each time I tried.

The first time this happened an error message appeared something like "Microsoft Visual C++ 2012 Redistributable cannot be accessed". This did not appear again. I checked Windows 10 Settings | Apps and Features and this did show that 1 of 3 entries for Visual C++ Redistributable installation did not appear complete.

After aborted upload attempts, I had some calls from customers saying they were unable to complete orders on transfer to Sellerdeck Payments page which I found to be disabled on a test order.

The only way I could get round this was to take a site snapshot from Sellerdeck on the new PC, import that back into Sellerdeck on the old PC (still acitve before stripping/scrapping), upload and then export the site snapshot out again for import back on the new PC.

The problems I was having with site upload surprisingly cleared after McAfee was completely uninstalled for Norton 360 to be re-installed - this took about 3 hours working remotely with Symantec support.

The above is just to make other users aware that there could be issues with McAfee obstructing Sellerdeck functionality and I would be interested to know if any other users have experienced similar problems.

Martin Nichols
Mantra Audio

[kev67]

Hello Martin

I have this issue as well with Mcafee and it's a pain in the back side, it's nothing to do with SD as I use SD14. As you say, you can only download orders, you can't use Syncronise or even upload a site with McAfee running. All you can do is disable the firewall which is crazy

I reset McAfee to "Monitor" and alert me when anything is trying to connect to the internet, ie; SD. It didn't even alert me, it just blocked SD and I can't find an easy way to force it to allow SD to upload. Even manually telling McAfee to allow SD doesn't do anything, only downloading of orders

I can't believe it's just us two who have this problem

[Mantra]

Hello Kev

At least I am not alone, I believe it (McAfee) screwed up my Outlook connectivety as well and I had to contact Microsoft Support to get this one sorted.

I did not think it was an SD problem as it was replicated on the old PC (no McAfee).

I recollect also that I experienced similar problems in the past when renewing the old PC with McAfee until it was completely removed.

[zgap111]

I've avoided McAfee (and Norton) when they were resource hogs way back when...
and never came back to them.

I remember using a special tool to remove them completely...

Sad to hear McAfee's still causing problems...

[kev67]

Strange you should say this Martin because I have posted another thread about TLS Email settings which is not working to the point even when I set SD back to LOCALHOST, I still don't get the test email

I still get the order emails etc, but this issue is with McAfee turned off. I've never been a lover of McAfee to be honest, but how do you explain to a customer that "You have to turn Firewall off".........

I have to turn it off all the time, but on my old Windows 8 with Trend Micro, hey presto, all is well